School support services privacy notice
Published: 29 April 2021
Our contact details
Name: Data Protection Officer
Address: Time Square, Market Street, Bracknell, RG12 1JD
Phone Number: 01344 352000
The type of personal information we collect
We currently collect and process the following information:
- personal identifiers, contacts and characteristics (for example, name and contact details)
- email address
- work address
- contact telephone number (specifically for course booking)
- job titles and place of employment
- user statistics for the Can(Do) website including login details and tracked amendments where the user purchases services
- school services purchase history including who made a purchase and who authorises a purchase
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons to:
- book onto a training course
- access school support resources stored on Can(Do)
- purchase or investigate school support services provided by the council
We use the information that you have given us in order to:
- communicate about course bookings
- provide a record of training attendance
communicate about school support services in order to
- deliver these services
- query purchase activity
- update users on changes to services
How the law allows us to use your personal information
Under the Data Protection Act 2018 General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information are:
Where we do use consent to process your personal data, we will explain to you what we are asking you to agree to and why.
If we have consent to use your personal data, you have the right to remove it at any time. If you choose to withdraw your consent, we are unlikely to be able to provide services to you.
If you want to remove your consent, please email email@example.com and we will deal with your request.
Lawful basis for processing
The lawful basis for processing is Article 6 GDPR:
- (a) you have given consent
- (b) process is necessary for the performance of a contract
Who we share your information with
We may occasionally share this information with relevant third parties where it is needed to deliver our services. Third parties include schools and external trainers. This is not an exhaustive list.
We will give you details if we do share your information with third parties.
We will not sell your personal data to any party.
How we store your personal information
Your information is securely stored in the Can(Do) database, hosted by Frontline Data in the United Kingdom.
We keep name and contact details for as long as is required to deliver school support services or following 3 years of account dormancy.
We will then dispose your information by deleting your Can(Do) user account.
Data will not be kept for longer than is necessary and is kept in line with the council’s retention and disposal schedule.
Your data protection rights
Under data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information.
Your right of access
You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process.
Find out more about your right of access from the ICO.
Your right to get your data corrected
You have the right to ask us to correct information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies.
Find out more about your right to get your data corrected from the ICO.
Your right to get your data deleted
You have the right to ask us to delete your personal information in certain circumstances.
Find out more about your right to get your data deleted from the ICO.
Your right to limit how organisations use your data
You have the right to ask us to limit the processing of your information in certain circumstances.
Find out more about your right to limit how organisations use your data from the ICO.
Your right to object to the use of your data
You have the right to object to processing if we are able to process your information because the process forms part of our public tasks.
Find out more about your right to object to the use of your data from the ICO.
Your right to data portability
This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you.
The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated.
Find out more about your right to data portability from the ICO.
Making a request
You are not required to pay any charge for exercising your rights. If you make a request, we have 28 days to respond to you.
Please contact us at firstname.lastname@example.org to make a request.
As a public authority and a provider of services to the public, we have a legal duty to comply with the Equality Act 2010.
This means we need to make service adjustments for anyone with a disability who contacts us in any capacity, to eliminate any barriers to accessing our services.
Our lawful basis for processing this information is article 6(1)(c) of the GDPR as we have a legal obligation to provide this. Our processing of special category data, such as health information you give us, will be based on article 9(2)(a), which means we need your consent.
We will create a record of your adjustment requirements. These will give your name, contact details and type of adjustment required, along with a brief description of why it is required. Relevant staff can access this to make sure they are communicating with you in the required way.
If you need service adjustments email email@example.com.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at firstname.lastname@example.org
You can also complain to the ICO if you are unhappy with how we have used your data by:
- visiting the ICO website
- phoning the ICO helpline on 0303 123 1113
Information Commissioner’s Office
- Information Commissioner’s Office