Contact us

We are open Monday to Friday from 8:30am to 5pm. We are not open on weekends or bank holidays.


You should find everything you need on our website, but if you can't, many of our pages have links to online forms or team email addresses that you can use:

  • bins and recycling - for enquiries about rubbish collections including bulky waste, recycling and local recycling sites
  • council tax - for enquiries about council tax
  • planning and building control - for enquiries about planning applications, planning policy and building control
  • roads, parking and transport - for enquiries about parking, roads and transport, including roadworks, street lights, potholes and traffic lights
  • street cleaning - for enquiries about fly tipping, dog fouling, litter and graffiti

Web chat

Our web chat service is here to help you use our website and find the information you’re looking for. It’s completely free to use and means that you don’t have to pick up the phone.

We’re online Monday to Friday from 8:30am to 5pm (excluding bank holidays). When the service is available you can access it using a blue button at the bottom of the page.

Web chat isn’t available for every service that we offer, but it can be found on a selection of the pages within the following areas:


Contact Customer Services on 01344 352000.

In an out of hours emergency, you should call the Customer Services number and select the appropriate option from the list.

If you have a query relating to our leisure facilities, contact:

Voicemail messages

All voicemails from the council are sent from 01344 354321. If you receive a voicemail from this number it is a genuine call.

The voicemail says "This is a recorded message. You have been called by someone from Bracknell Forest Council, who should have left you a message. Please end this call and check for a voicemail message or contact your caseworker."

In person

Our Customer Services reception is at Time Square

In writing

Our main postal address is:

Time Square
Market Street
RG12 1JD

Press office

You can contact our press office by:

Give us feedback

If you would like to give us some feedback please contact us. We welcome all feedback so that we can identify how we are doing and where we can improve our services.

You can give us feedback by:

To make a complaint, use our complaints processes.

To learn more about giving your feedback and how we can work together, read our relationship with you.

Concern about a child or adult

If you are concerned that a child is at risk or you are worried about a vulnerable adult, visit our keeping adults and children safe pages.

Request a reasonable adjustment

If you have a disability or long term condition and need a reasonable adjustment to communicate with us, contact us by:

Privacy notice

Visit our privacy notices to find out how we use information about you and how we protect your privacy.

Contact information

Customer Services

Market Street Bracknell RG12 1JD United Kingdom

If you need to contact the council you can: