Accessibility statement

This accessibility statement applies to content published on

This website is run by Bracknell Forest Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know that some parts of our website aren't fully accessible.

You can see a full list of any issues we currently know about in the non-accessible section of this statement.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We'll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website.

If you find problems that aren't listed on this page or think we're not meeting the requirements of the accessibility regulations, contact the Digital Services team by:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Bracknell Forest Council is committed to making its website accessible, in line with the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

  • our logo is not visible if colours are inverted
  • additional content can be shown with mouse over and keyboard-only focus - voice activation users may not be aware of the functionality as it is not obvious to users

Non-compliance with the accessibility regulations

If you find an issue that we have yet to identify, contact us using one of the options described in the 'Reporting accessibility problems with this website' section of this statement.

Disproportionate burden

At this time we have not made any disproportionate burden claims.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Online maps

Our service includes the use of online maps to show certain geographical information.

These are not used for navigational purposes and are exempt under the regulations. If you need the information presented in an online map in a different format, contact us to discuss reasonable adjustments.

Preparation of this accessibility statement

This statement was prepared on 16 June 2021. It was last reviewed on 18 April 2024.

This website is tested on a monthly basis by the Shaw Trust.

An accessibility review was also carried out by the Digital Accessibility Centre in December 2021 to review any accessibility issues relating to our newly developed website. The majority of the issues that were identified have been fixed. Any outstanding issues are listed in the compliance statement above.

Our website is reviewed each year by the Plain English Campaign and holds an Internet Crystal Mark.