Freedom of information
Customer update on coronavirus
We are doing our best to meet our duties under the Freedom of Information Act 2000.
However, both the council and the ICO understand that sometimes other pressures have to take priority during the coronavirus pandemic.
You may experience unavoidable delays in response times to your requests. Thank you for your patience at this challenging time.
The Freedom of Information Act 2000 gives any person the right to request information recorded by public authorities such as Bracknell Forest Council.
Before making your information request
We already publish a large amount of information, both on this website and in our publication scheme. You may find that the information you require is already available, so please check first.
If your information request is for personal information about yourself please see the data protection act page.
Is there any situation when information will not be supplied?
There are 23 exemptions within the Freedom of Information Act and if the information requested falls into one of these exemptions we may refuse to supply the information. For example, information that is commercially sensitive or has been provided in confidence. When information is withheld the applicant will be informed and told the reasons why.
If a request will cost us more than £450 (equivalent to 18 hours work) to fulfil then it can be refused.
You will not be charged for the inspection of documents or for viewing information. However, where a significant amount of photocopying is required a charge may be made. If a fee is required, you will be informed and you will need to pay in advance.
Make a freedom of information (FOI) request
You can make a freedom of information request in the following ways:
- making an online freedom of information request
- email: firstname.lastname@example.org
We will respond to requests as soon as possible and within 20 working days from the day after the request is received.
Format of the information
The Freedom of Information Act gives you a right to receive information and not a right to receive documents.
However, you may express a preference for one or more of the following options:
- a copy of the information in a permanent form, or another form acceptable to you
- a reasonable opportunity to inspect a record containing the information
- a summary of the information in a permanent form or another form acceptable to you
We will comply with your preference as far as is reasonably practicable.
The provision of environmental information is regulated by the Environmental Information Regulations 2004. Requests can be made via the freedom of information request procedure. In addition to this, under the terms of the regulations, verbal requests will also be accepted. Responses will be provided as soon as possible and within 20 working days from the day after the request is received.
If your request is complex and large, a response will be provided within 40 working days. In this case we will write to you to let you know that an extension is required as soon as possible and no later than 20 working days after the day the request is received.
Complaints about the council’s response to freedom of information request
If you are not happy with the response to your freedom of information request and would like to make a complaint please see our make a complaint page.
If you are still unsatisfied, you can seek an independent review from the Information Commissioner. Requests for a review by the Information Commissioner should be made in writing directly to:
The Information Commissioner
Cheshire SK9 5AF
Tel: 01625 545700