Use this form to give feedback about your experience of the complaints process.
We want to understand what it feels like to make a complaint to the council, so we can keep improving our service.
This form is only about your experience of the complaints process, for example:
- how easy it was to use the system
- whether you felt listened to
- how clear the response was
Do not use this form to:
- raise a new complaint
- escalate a complaint to the next stage
- add more information to an existing complaint
All questions are optional and the form is anonymous unless you choose to give your complaint reference number or any personal identifiable information.