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Contact us

We are open 8:30am to 5pm Monday to Friday. We are not open on weekends or bank holidays.


You should find everything you need on our website, but if you can't, please fill in the form on the relevant page of the website.

Alternatively, you can send us a general enquiry by using our customer enquiry form.


Contact Customer Services on 01344 352000.

In an out of hours emergency, you should call the Customer Services number and select the appropriate option from the list.

If you have a query relating to our leisure facilities please contact:

In person

Our Customer Services reception is at Time Square.

From Monday 30 October 2017 until 26 March 2018 the main entrance to our Time Square building and visitor car park will be closed due to construction. If you plan to visit Time Square, please use the public access doors to the rear of the building, which can be accessed from Market Street and will be clearly signposted.

There will be no public parking available during this period except for disabled parking which will be located at the rear of the building and will be clearly signposted.

If you are a blue badge holder and need to visit Time Square, please follow the signs for disabled parking and call the buzzer for reception on arrival to access one of our 6 disabled parking spaces. These are available for a maximum of 30 minutes on a first come, first served basis. You will need to ensure your blue badge is clearly displayed.

The waiting area to the right side of the building and main reception desk will operate as usual.

In writing

Our main postal address is:

Time Square
Market Street
RG12 1JD

Give us feedback

If you would like to give us some feedback please contact us. We welcome all feedback so that we can identify how we are doing and where we can improve our services.

You can give us feedback by:

Concern about a child or adult

If you are concerned that a child is at risk or you are worried about a vulnerable adult, visit our keeping adults and children safe webpages.