In module 3, the panel heard evidence from senior representatives of Abri, the borough’s largest registered provider of social and affordable housing. This helped the panel understand how well registered providers meet the needs of different groups of residents, and how their capacity and operating environment affect the overall effectiveness of the local housing system.
This module enabled the panel to assess how well the social and affordable housing system is working. It highlighted both the pressures registered providers face and the steps they are taking to improve the quality, suitability and management of homes. While significant challenges remain, registered providers continue to play a central role in providing safe, appropriate and well managed housing for a diverse range of residents.
Specifics
The panel were informed that registered providers have faced significant national pressures. Providers' ability to take on new developments has been limited by:
- financial constraints
- new regulatory requirements on:
- damp
- mould
- building safety
- energy efficiency
As noted by the developer witness in module 2, many registered providers have been reluctant to take section 106 agreements. This has reduced the supply of new social and affordable housing locally. Abri advised that these pressures are starting to ease, and that it intends to re-enter the section 106 market as conditions improve. This helped the panel understand why delivery has not kept pace with identified housing need, despite strong planning policy.
The panel also gained a clearer understanding of how registered providers decide if the homes they provide meet the needs of different residents. Where Abri directly controls a development, it is better able to respond to local demand. This includes:
- increasing the number of social and affordable homes
- delivering more family sized properties
- providing a greater number of purpose built accessible homes
Abri representatives explained that new national grant programmes are expected to support a shift towards more social rent homes. This would particularly benefit households who cannot afford affordable rent or shared ownership housing.
When the panel considered the condition and suitability of existing homes, it was told that the merger between Silva and Abri has strengthened Abri’s ability to manage and maintain its housing stock. Evidence showed that repair backlogs have reduced and that additional investment has been made in insulation, heating upgrades and other energy efficiency improvements. This helps to make sure homes remain safe, warm and suitable for a wide range of residents.
The panel also heard that overall stock management has improved since the merger. At the point of merger, around 100 properties previously managed by Silva were standing empty. Within a few months, this number had been reduced to around 15 vacant homes, which is considered a normal and manageable level as tenants move in and out of properties. This improvement reflects faster letting times and stronger operational capacity.
However, the panel also heard that some older estates continue to face ongoing challenges that can affect residents' experience. This included:
- guttering
- parking layouts
- general estate condition
Abri set out plans to address these through targeted estate improvements.
The panel also considered how effectively registered providers communicate with residents. While overall satisfaction with repairs is high, communication was consistently raised as an area of concern. Residents reported that written information can be difficult to understand due to its volume, language and tone. Abri confirmed that work was underway to improve communication, supported by resident led scrutiny.
Module 4: exploring alternative models of delivering social and affordable housing