Skip to main content

We are currently building a new website. Find out more about our website upgrade.


Accessibility statement

This accessibility statement applies to content published on 

This website is run by Bracknell Forest Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including most recent versions of JAWS, NVDA and VoiceOver)

 We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know that some parts of our website aren't fully accessible. You can see a full list of any issues we currently know about in the Non-accessible section of this statement.

  • you can't modify the line height or spacing of text
  • most older PDFs aren't fully accessible to screen reader software

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We'll consider your request and get back to you in 10 working days.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

It is not possible for user to modify text spacing or line height. This fails WCAG 1.2.12 Text Spacing (AA). We will fix this as part of a planned upgrade to the website, which is due to be completed by December 2021.

If you find an issue that we have yet to identify, please contact us using one of the options described in the 'Reporting accessibility problems with this website' section of this statement.

Disproportionate burden

At this time we have not made any disproportionate burden claims.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By December 2021, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix the following document.

PDF iconResidents' survey results 20171.19 MB

Any new PDFs or Word documents we publish will meet accessibility standards.

Online maps

Our service includes the use of online maps to show certain geographical information. These are not used for navigational purposes and are exempt under the regulations. If you require the information presented in an online map in a different format, please contact us to discuss reasonable adjustments.

Preparation of this accessibility statement

This statement was prepared on 15 August 2019. It was last reviewed on 23 December 2020.

This website was last tested on 4 December 2020. The test was carried out by people with a wide range of disabilities and it has been awarded the Shaw Trust Accessible rating.

Our website is reviewed each year by the Plain English Campaign and currently holds an Internet Crystal Mark.

Contact information

Digital Services

Make an enquiry