Privacy notices - Forestcare privacy notice

The type of personal information we collect

We currently collect and process the following information:

• full name
• address
• date of birth
• email address
• phone number(s)
• name and address of GP
• NHS number
• contact information of named key holders
• contact information of next of kin
• (existing) key safe information
• bank details (for invoicing purposes)
• phone provider
• details relating to existing care arrangements
• next of kin information including name(s), telephone number(s) and address(es)
• key holder information including name(s), telephone number(s) and address(es)
• information about your day to day activities
• property type and ownership
• responders, or a point of contact for installation visits

We currently collect and process the following special category data:

• race
• ethnic origin
• religious beliefs
• sexual orientation
• physical and mental health conditions (including any medication taken)
• social care information

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• to give instructions to partners and contracted maintenance services to advise them what telecare equipment to install, maintain or remove from your home
• to provide information to a monitoring centre who receive alarm calls from linked telecare equipment
• the monitoring centre needs information about you and your responders and your next of kin to help them to assess an emergency or problem and to manage it as quickly and effectively as possible
• to record relevant information on GPS websites or platforms so that a designated family member or responder can help to find you if you become lost or missing
• to provide information to partners and organisations providing a 24-hour response service to alarm calls raised by telecare equipment (if applicable) - this helps them to respond to an emergency or problem as quickly and effectively as possible
• to discuss your assessment with relevant health and social care staff (including the wider council involved in your care) - they will use this information to supplement care packages support plans that are already in place or that could be provided to you in the future

All calls to our control centre will be recorded for training and operational purposes.

We also receive personal information indirectly, from the following sources in the following scenarios:

• our ‘Lifeline Takeaway’ service requires the hospital to provide us with your personal information, as opposed to you doing this, in order that we can provide the service(s) you need
• health professionals and social workers may provide us with updated personal information if it is applicable to the service(s) we provide to you - this enables us to provide a more effective service(s) to you

If we use your personal information for research and analysis, we will always keep your information anonymous or use a different name unless you’ve agreed that your personal information can be used for that research.

How the law allows us to use your personal information

Lawful basis for processing

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis for processing is Article 6 UK GDPR:

• (a) you have given consent
• (b) process is necessary for the performance of a contract
• (c) processing is necessary for compliance with a legal obligation to which we are subject
• (d) in order to protect the vital interests of the data subject
• (e) to perform a public task

Special category data

Special category data is processed under Article 9 UK GDPR:

• (a) you have given your explicit consent
• (d) processing is necessary to protect the vital interests
• (e) processing relates to personal data which are manifestly made public by the data subject
• (h) provision of health or social care treatment

You can read the guide to lawful basis for processing special category data on the Information Commissioner's Office website.

Your consent

Where we do use consent to process your personal data, we will explain to you what we are asking you to agree to and why.

If we have consent to use your personal data, you have the right to remove it at any time.

If you want to remove your consent, please email forestcare.enquiries@bracknell-forest.gov.uk and we will deal with your request.

If you remove your consent we are unlikely to be able to provide continued services to you.

Legal obligation and public task

Our ‘legal obligation' and tasks that we are required to carry out as a local authority, can be found in the:

• Care Act 2014
• Mental Health Act 2005
• Mental Capacity Act
• UK GDPR and Data Protection Act 2018
• Health and Social Care Act 2008 (Regulated Activities) Regulations 2014: Regulation 12

Who we share your information with

We may share this information with:

• emergency services (police, ambulance service, fire service)
• your local authority, including social service and emergency planning teams
• any other relevant health agencies
• a monitoring centre (for linked telecare equipment)
• private companies who provide a website or platform for GPS devices
• partners who install, maintain and improve telecare equipment
• contracted maintenance companies who install, maintain and remove telecare equipment
• partners or organisations providing a response service to alarm calls raised by telecare equipment
• Bracknell Forest Council staff who are directly involved in your case
• Bracknell Forest Council care services staff who are directly involved in your case
• named interested parties who we may contact to discuss your telecare service or to arrange visits to your property for assessments, reviews and engineer visits.
• telecare responders (for ‘linked’ telecare equipment) who the monitoring centre will contact if an alarm call is raised by your telecare equipment
• housing associations, private landlords, scheme managers and care home managers who will be contacted if permissions are needed to install telecare equipment in your home
• community alarm providers, who will be contacted if notice is needed to disconnect equipment in your property, so that telecare equipment can be installed
• providers of care, such as carers, personal assistants and support workers from private agencies who are directly involved in your case

This information will only be shared in order to provide the services you have signed up to, or to protect your safety in an emergency.

We will not disclose information about you to any other outside organisations or third parties without your written consent unless there is a legal requirement to do so.

Service adjustments

If you need service adjustments, email forestcare.enquiries@bracknell-forest.gov.uk.