Making a request
You are not required to pay any charge for exercising your rights. If you make a request, we have 28 days to respond to you.
To make a request, contact es.admin@bracknell-forest.gov.uk.
The type of personal information we collect
We currently collect and process the following information:
- name
- address
- contact information (telephone numbers and email address)
We also collect the following special category information:
- information related to your physical health, including disabilities and medical waste to be collected
Payment card information is processed but not stored by Bracknell Forest Council. Payment card information is securely processed by the council’s payments processor GOV.UK Pay.
In some circumstances, the council’s waste collection crews may need to take photographs of bins and their contents. This may be done so there is a record of why a bin wasn’t emptied, for example if a recycling bin contained incorrect items the crew would photograph the contents, this can then be used to help inform a resident why the bin wasn’t emptied. If photographs are taken, they are stored for 6 months.
How we get the personal information and why we have it
Most of the personal information we process is provided to us for one or more of the following reasons:
- to provide services relating to waste collection (bin delivery, waste collection, reporting a missed collection, reporting missing or damaged containers, ordering new or additional waste containers, subscribing to the garden waste collection service, booking a bulky waste collection, booking a clinical waste or sharps collection service)
- to communicate with you if you raise an enquiry or complaint
- health information related to medical related waste is required for the clinical collection service, so that we know what class of clinical waste service to provide and to make sure we are compliant with disposal legislation
- health information related to disabilities, or other health conditions is required for assisted collections
We receive information directly, or indirectly, from the following sources:
- you as an individual (through our online form, by email, over the telephone or in person)
- doctor surgeries, district nurses or carers (for clinical waste requests)
How the law allows us to use your personal information
Lawful basis for processing
Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing the information is Article 6 UK GDPR:
- (c) we have a legal obligation
- (e) we need it to perform a public task
Special category data
Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing the information is Article 9 UK GDPR:
- (g) processing is necessary for reasons of substantial public interest
You can read the guide to lawful basis for processing special category data on the Information Commissioner's Office website.
Public task
The public tasks we carry out as a local authority are found in:
- Environmental Protection Act 1990
- Waste (England and Wales) (Amendment) Regulations 2012
- Environmental Permitting (England and Wales) Regulations 2010
- Environment Act 1995
- Waste Minimisation Act 1998
Who we share your information with
Information held by the council may be shared with our waste collection contractor SUEZ. This is to allow them to deal with enquiries, requests, complaints that relate to the waste collection service.
Service adjustments
If you need service adjustments, email es.admin@bracknell-forest.gov.uk.