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We are actively working to ensure that everyone can access our website and web applications. This includes people with visual, hearing, mobility and cognitive impairments as well as users with new technologies such as smartphones.

We take accessibility very seriously at the council and last year year won a SOCITM Better Connected award for accessibility for our previous website.

Accessibility features

Listen to the website

You can listen to our web pages using the ReadSpeaker tool by clicking the listen to this page button. In the settings menu you can highlight the text and change the reading speed.

Easy read

We are currently working to create easy read content for key sections of the site. Please check back soon.


We add accessibility tags to PDF documents and strive to make all documents as accessible as possible. If you experience any problems accessing documents on our website please contact us.

Plain English

We aim to write our web pages in plain English and avoid jargon.

Our website has been approved by the Plain English Campaign and given an Internet Crystal Mark.

Skip links

Our website contains skip links allowing users to skip to the main menu and content without having to go through all of the navigation links.

Video captions

We provide captions for all our video content containing dialogue.

Accessibility guidelines

We are working to meet level AA of the Web Content Accessibility Guidelines 2.0. These guidelines explain how to make web content more accessible for people with disabilities and more user friendly for everyone.

Web standards and technologies

This website has been built to conform to W3C standards for HTML and CSS.


Whilst we try to meet accessibility guidelines, it is not always possible to do so in all areas of the website. The following areas are known to us as falling outside of our intended web accessibility targets:

  • Geographic Information Systems (GIS) maps data
  • Facebook, Flickr, Twitter and Instagram
  • PDF documents

We will continue to investigate ways of improving the accessibility of these areas.

We are also aware that some of our third party applications do not conform to the same levels of accessibility. We are working towards making these sites as accessible as possible.

Conformance date

This accessibility statement was issued on 12 December 2016.

Contact Information

Digital Services

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