Register for a My Benefits account
It is important that you report all changes that could affect your benefit as soon as the change happens.
Examples of things you must tell us include if:
your address changes
your income or capital changes
you come off job seekers allowance or income support
your child tax credit and/or working tax credit changes
you start work or change jobs
you or your partner go into hospital
anyone joins or leaves your household
a child leaves school
Please note this is not a full list and if you are unsure whether a change in your circumstances will affect your benefit please contact us for further advice. You must give us full details about the change in your circumstances including the date the change occurred.
How to notify us
You can tell us about a change in circumstances using your My Benefits account.
I don't have an account
If you don’t have one an account, please register for an account first.
You should follow the instructions on screen to create and activate your account.
Send us your change of circumstances
I have an account
If you already have an account, you can log in to My Benefits to send us your change of circumstances.
Once logged in you can start the change in circumstances form. Please note that:
it should take between 10 and 20 minutes to complete
you will need to have your personal and change details ready
you can upload scanned evidence of your change
What happens next
You will receive email confirmation of the form and evidence we have received.
We will implement the change in your benefit claim within 10 working days if we have received all evidence required.
We will contact you if we need more evidence. Please note that this will not be done by post and you will need to access your My Benefits account.
If you already sent us a change of circumstances
If you have already let us know about your change of circumstances, you may want to:
Going back to work doesn’t mean giving up all your benefits
Did you know that you may still get benefit when you go back to work?
Almost everyone can be better off in work. You may also be able to claim up to 4 weeks housing benefit/council tax reduction at the same level you were getting before your circumstances changed. This is called an extended payment.
Visit GOV.UK - support when you start working for more information.