Citizen Access Benefits

Citizen Access Benefits is our housing benefit and council tax support website.

On the Citizen Access Benefits website you can:

  • make a claim for housing benefit and the council tax support scheme
  • tell us about a change in circumstances
  • view your claim and letters
  • upload supporting evidence

Go to Citizen Access Benefits

See your claim summary or tell us of a change in circumstance

To view your claim summary or notify us of a change in your circumstances you will need your:

  • first name
  • last name
  • National Insurance number
  • date of birth
  • postcode
  • benefit claim reference

Once you have entered your details you will be emailed a one-time code that you will need to enter.

If you don't get the email, please check your junk or spam folders.

See your benefit decision letters

Sign up to get email alerts when a new housing benefit or council tax support letter is ready for you to view.

Please note you can only view any benefit decision letters created from the date you sign up.

New claims

If you have a new claim and a decision hasn't been made on it yet, you will not be able to view your claim details or tell us of a change in circumstances. 

Once a decision has been made on your claim we will contact you to let you know.

Email address

For some of the services on Citizen Access Benefits, you will need an email address.

If you don't have an email address

If you do not have an email address, the Learn My Way guide will help you set up an account.

If you cannot use an email address, please contact us by phone on 01344 352010.

Getting help

If you need help making a new claim or submitting a change in your circumstance please contact your Welfare and Housing Caseworker.

If you do not have a caseworker allocated to your case, please contact the Welfare and Housing Service by:

Your personal information

Any personal information you give us is held securely and will only be used for council purposes. Information collected for one purpose may be used for another purpose by the council unless there are legal restrictions preventing this.

Using your information in this way helps us to deliver more efficient services that can be tailored to your needs and preferences.

We will not share your information with third parties for commercial or marketing purposes.

We may share your personal information with other agencies (for example law enforcement agencies) where the law requires us to or where it is appropriate to support our duty to protect public funds or detect and prevent fraud.

Please see our privacy notice for more information.