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Housing benefit appeals

Types of request

There are 3 main things you can ask us to do.

Statement of reasons

You can ask us to explain the decision in more detail - this is called a statement of reasons.

Reconsideration

If you think something is wrong you can ask us to look again at the decision - this is called a reconsideration.

Appeal

You can ask us to refer the matter to an independent tribunal - this is called an appeal.

Timing

If you want us to look at your claim again, or you want to appeal, you must let us know within one month from the date on the decision letter. You must make sure you include as much supporting evidence as you can which will help us to review the decision as quickly as possible. Please quote your claim reference in any correspondence.

An appeal may be considered after the time limit if there are special circumstances but there is an absolute time limit of 13 months from the date of the original decision.

Help and advice

We do understand that it can be difficult to ask for us to look again at decisions, but the team are here to support you.

If you have a question please contact your allocated caseworker or contact us by:

You can also ask for help from Citizens Advice.

Contact information

Welfare and Housing Service

Make an enquiry