Booked (day 1) | Re-scheduled day 1 | Re-scheduled day 2 or after |
---|---|---|
Must agree a new date and time otherwise it will be treated as a cancellation | Must agree a new date and time otherwise it will be treated as a cancellation | |
No amendment fee | Amendment fee |
Where both the date and time of the appointment is being amended at the same time, only one amendment fee is due.
You must agree the new appointment date and time when you request the change.
If you do not or cannot agree the new appointment date and time of the request for the change, this will be treated as a cancellation not an amendment.
Request an amendment
A request for an amendment of an appointment can be made in the following ways:
- by attending Bracknell Register Office, Time Square, Market Street, Bracknell, RG12 1JD
- by phoning 01344 352000
Late arrivals
If you arrive to your appointment late (more than 10 minutes), it is the decision of the Superintendent or Deputy Superintendent Registrar as to whether you will be able to be seen in the remaining appointment time.
If this is not possible, you may be able to re-schedule your appointment for later the same day, subject to availability. This will be treated as an amendment and an amendment fee is payable.
If this is not possible a new appointment date will be required. In this case, this will be treated as a cancellation and the full fee paid will be retained. If you wish to book another appointment for a different date (subject to availability), you will be required to pay the relevant full appointment fee again before the new appointment date and time will be agreed.
You accept that the decision as to whether your appointment can or cannot go ahead is the responsibility of the Superintendent Registrar or Deputy Superintendent Registrar and that decision is final.
Cancellations
If you wish to cancel your appointment on the same day that you have made the original booking, no cancellation fee will be charged and a full refund of the fee paid will be made.
If you cancel your appointment for any reason less than 7 working days from (including the appointment date), Bracknell Forest Council will retain the full fee paid at booking.
If you cancel your appointment for any reason more that 7 working days from (including the appointment date) a refund of the fee paid at booking will be made minus a cancellation administration fee.