This page shows corporate health data for quarter 3 2023 to 2024.
Summary of people
Staff voluntary turnover
Department | Last year average | Previous quarter | Current quarter |
---|---|---|---|
People | 16.5% | 13.6% | 12.7% |
Delivery | 10.3% | 14.3% | 13.5% |
Place, Planning and Regeneration | 12.7% | 12.3% | 11.1% |
Resources | 11.5% | 6.5% | 8.5% |
Chief Executive's Office | 21.1% | 10.4% | 8.3% |
Total voluntary turnover (non schools) | 14.8% | 12.8% | 12.1% |
Comparator data | Percentage |
---|---|
Total voluntary turnover for Bracknell Forest Council 2022 to 2023 | 14.5% |
Average voluntary turnover rate UK public sector 2021 | 8.8% |
Average local government England voluntary turnover 2020 | 10% |
(Source: XpertHR Labour Turnover Rates 2022 and LGA Workforce Survey 2021)
Staff sickness
Department | Quarter 3 2023/24 | 2022/2023 | 2023/2024 estimated annual average |
---|---|---|---|
People | 2.8 | 10.65 | 9.20 |
Delivery | 1.7 | 7.64 | 7.03 |
Place, Planning and Regeneration | 2.0 | 5.3 | 5.27 |
Resources | 1.4 | 6.97 | 5.22 |
Chief Executive's Office | 2.4 | 2.49 | 9.11 |
Total staff sickness excluding maintained schools | 2.4 | 8.61 | 7.93 |
Comparator data | All employees |
---|---|
Bracknell Forest Council (excluding schools) 2022 to 2023 | 8.61 days |
Public sector employees 2021 | 6.4 days |
People
Absence has increased sharply since quarter 2 with the number of days lost going up by 31%. This is particularly due to rises in the days lost due to stress, anxiety and depression and colds, coughs and flu.
The days lost due to stress, anxiety and depression has risen by 42%, but the number of instances has remained steady. For colds, coughs and flu absences, the number of days lost has increased by approximately three quarters (75%) since quarter 2. An increase in this kind of sickness is expected in the winter months.
The number of staff in the directorate recording sickness absence has also increased, 36% had sickness absence in quarter 3, compared to 28% last quarter. However, this is in line with the same time last year when the result was 37%.
Long-term sickness equates to over half (55%) of the total absence this quarter which is very similar to last quarter. There were 29 members of staff off long-term during the quarter, 12 of whom have now returned to work.
Delivery
There has been a decrease in the number of days lost in quarter 3, compared to last quarter. The number of days lost has decreased by approximately 19%.
The number of staff in the directorate recording sickness absence has remained consistent. Just over a third (34%) had sickness absence in quarter 3 compared to 31% last quarter and 34% at the same time last year.
The instances of colds, coughs and flu this quarter compared to last quarter went up by over 150%, a rise which is expected during the winter months. However, the number of days lost and instances are very similar to this time last year.
Just over a third of the sickness (36%) taken this quarter related to long-term sickness, but this is lower than quarter 2. There were less than 5 members of staff off long-term during the quarter, 2 of these have now returned to work.
Place, Planning and Regeneration
Absence has more than doubled since quarter 2 in Place, Planning and Regeneration. There have been significant rises particularly in Building Control and Land Charges and Parks and Countryside.
Within Building Control and Land Charges this is mainly due to less than 5 members of staff on long-term sickness within the quarter.
Parks and Countryside have also had a significant increase in the number of instances of sickness in quarter 3. However over two thirds (68%) of these were just one day or less. Just under half (43%) of the absences in Parks and Countryside were due to colds, coughs and flu compared to 18% last quarter, which is to be expected during the winter months.
Overall, the number of staff in the directorate who recorded sickness absence has also increased - 28% of staff in quarter 3, compared to 21% last quarter.
Just over half of all sickness (53%) recorded relates to long term sickness this quarter, which is higher than last quarter. Seven members of staff were off long-term in quarter 3. Three of these had returned by the end of the period.
Resources
Absence has increased slightly since quarter 2. The number of days lost to sickness has increased by approximately 15%.
The number of staff in the directorate recording sickness absence has also increased. 30% had sickness absence in quarter 3 compared to 19% last quarter. However, this is in line with absence recorded the same time last year - 32% of staff had an absence within quarter 3 2022 to 2023.
Of all sickness absences this quarter, 4 in 10 were for one day or less. As expected at this time of year, there has been an increase in the number of staff absence due to illnesses such as colds, coughs and flu. There has also been a rise in the number of days lost to COVID-19 recorded this quarter.
Long-term sickness equates to approximately 38% of the absence this quarter. This is significantly lower than last quarter, showing that the increase is in short term absences. There were less than 5 members of staff on long-term sickness, one of whom has returned to work.
Chief Executive’s Office
Absence has increased since quarter 2. The number of days lost to sickness has increased by approximately 27%.
The number of staff in the directorate recording sickness absence has also increased. 40% had sickness absence in quarter 3 compared to just 13% last quarter and 21% at the same time last year.
Of all sickness absences this quarter, half were for one day or less. Just under half of the absences were for illnesses such as colds, coughs and flu, which is to be expected during the winter months. There has also been a rise in the number of days lost to COVID-19 recorded this quarter.
Around half of the sickness (48%) taken this quarter related to long-term sickness. There were less than 5 members of staff off long-term during the quarter, who have now returned to work.
Summary of complaints
Adult Services
Statutory case volumes increased at quarter 2. They have remained at this level at quarter 3.
Type of complaint | Quarter 1 | Quarter 2 | Quarter 3 |
---|---|---|---|
Statutory | 4 | 16 | 14 |
Local Government Ombudsman and Social Care Ombudsman | 0 | 0 | 1 |
Outcome of complaint | Year to date |
---|---|
Upheld or fully substantiated | 5 |
Partially upheld or substantiated | 15 |
Not upheld | 11 |
Children's Services
Statutory stage 1 case volumes reduced at quarter 2. They have stayed stable at quarter 3.
Type of complaint | Quarter 1 | Quarter 2 | Quarter 3 |
---|---|---|---|
Statutory stage 1 | 25 | 16 | 17 |
Statutory stage 2 | 2 | 0 | 4 |
Statutory stage 3 | 0 | 1 | 1 |
Stage 1 | 1 | 0 | 5 |
Stage 2 | 2 | 0 | 3 |
Stage 3 | 2 | 0 | 1 |
Local Government Ombudsman | 3 | 1 | 0 |
Outcome of complaint | Year to date |
---|---|
Upheld or fully substantiated | 5 |
Partially upheld or substantiated | 36 |
Not upheld | 30 |
Housing
Case numbers and escalations are relatively low. They have remained stable during 2023 to 2024.
Stage | Quarter 1 | Quarter 2 | Quarter 3 |
---|---|---|---|
Stage 1 | 11 | 8 | 8 |
Stage 2 | 2 | 4 | 3 |
Stage 3 | 0 | 1 | 1 |
Outcome of complaint | Year to date |
---|---|
Upheld or fully substantiated | 1 |
Partially upheld or substantiated | 15 |
Not upheld | 18 |
Education and learning
Stage 1 case volumes halved at quarter 2 and reduced again at quarter 3. Escalations to stage 2 have reduced over the year, but the proportion of stage 3 escalations has increased.
Type of complaint | Quarter 1 | Quarter 2 | Quarter 3 |
---|---|---|---|
Stage 1 | 49 | 25 | 17 |
Stage 2 | 16 | 13 | 10 |
Stage 3 | 4 | 8 | 6 |
Local Government Ombudsman and Social Care Ombudsman | 3 | 2 | 4 |
Outcome of complaint | Year to date |
---|---|
Upheld or fully substantiated | 45 |
Partially upheld or substantiated | 61 |
Not upheld | 31 |
Delivery
Case numbers remain low during 2023 to 2024. Escalations have reduced compared to quarter 2.
Type of complaint | Quarter 1 | Quarter 2 | Quarter 3 |
---|---|---|---|
Stage 1 | 4 | 2 | 4 |
Stage 2 | 2 | 1 | 0 |
Stage 3 | 0 | 2 | 0 |
Local Government and Social Care Ombudsman | 0 | 2 | 1 |
Outcome of complaint | Year to date |
---|---|
Upheld or fully substantiated | 2 |
Partially upheld or substantiated | 0 |
Not upheld | 12 |
Resources
Case numbers have more than halved in quarter 3 compared to quarter 2. Escalations remain very low.
Type of complaint | Quarter 1 | Quarter 2 | Quarter 3 |
---|---|---|---|
Stage 1 | 12 | 14 | 6 |
Stage 2 | 0 | 1 | 0 |
Stage 3 | 0 | 1 | 0 |
Outcome of complaint | Year to date |
---|---|
Upheld or fully substantiated | 27 |
Partially upheld or substantiated | 1 |
Not upheld | 6 |
Place, Planning and Regeneration
New cases have increased significantly in quarter 3. The main theme is late delivery or slow service. Escalations have increased compared to quarter 2.
Type of complaint | Quarter 1 | Quarter 2 | Quarter 3 |
---|---|---|---|
Stage 1 | 4 | 4 | 12 |
Stage 2 | 5 | 1 | 2 |
Stage 3 | 1 | 0 | 1 |
Local Government and Social Care Ombudsman | 0 | 0 | 1 |
Outcome of complaint | Year to date |
---|---|
Upheld or fully substantiated | 5 |
Partially upheld or substantiated | 12 |
Not upheld | 11 |
Chief Executive's Office
The Chief Executive's Office has only received one case to date during the year. This has been escalated.
Type of complaint | Quarter 1 | Quarter 2 | Quarter 3 |
---|---|---|---|
Discrimination, harassment or victimisation complaint stage 1 | 0 | 1 | 0 |
Discrimination, harassment or victimisation complaint stage 2 | 0 | 1 | 0 |
Outcome of complaint | Year to date |
---|---|
Upheld or fully substantiated | 0 |
Partially upheld or substantiated | 0 |
Not upheld | 1 |
Learning from complaints
The process to report on volumes and themes of learning point and actions is being reviewed and developed.
There were 58 upheld or partially upheld complaints this quarter. The highest proportion of these were in education and learning (23), with 13 in children’s social care and 11 in adult social care.
The most common themes of these complaints were related to:
- decisions and outcomes
- communication
- presentation and perception of workers
Learning points and actions include:
- improving access to professional reports for education health and care needs assessments (noting that some reports are commissioned by health)
- improved communication during hospital visits
- improved guidance regarding savings for children looked after
Strategic risks and audits
The strategic risk register was reviewed at the Strategic Risk Management Group (SRMG) on 7 December 2023. It was agreed that an additional risk should be added on Safety Valve.
You can view the papers for the Governance Audit Committee on 24 January to see the Head of Audit and Risk Management’s Interim Report summarising the outcome of audits for the by year to date.