Service planning and performance
Service planning at the council involves:
- agreeing actions to achieve council plan objectives
- developing performance measures
- setting delivery targets
Corporate planning involves the whole organisation, and covers a 4 year cycle.
Each directorate defines how their work programme will drive the delivery of key council plan objectives through a service plan.
New versions of these plans will be added in April.
The council is responsible for a vast range of services and resources. It is essential that we have an overall, corporate approach to service delivery and improvement.
With this approach, we successfully balance competing priorities and maintain an overview of our performance across the whole council.
Performance is reviewed each quarter by assessing progress against objectives and targets, so that adjustments can be made promptly, if needed.
Latest quarterly performance data
At the end of each quarter, the Chief Executive provides a high level summary report of performance across all services to the Executive.
This report identifies achievements as well as areas of concern and demonstrates how action is being taken where it is required.
Performance against key indicators
We measure a wide range of quantifiable performance data across our services.
We have identified those indicators that we consider to be key and which give an overall picture of the operational activity of our core activities and services.
Across the council, these show that the current status is:
38 (82.6%) green
(on, above or within 5% of target)
1 (2.2%) amber
(between 5% and 10% of target)
7 (15.2%) red
(more than 10% from target)
30 further indicators have no set target.