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Antisocial behaviour


The Crime and Disorder Act 1998 defines antisocial behaviour as acting in a manner that has "caused or was likely to cause harassment, alarm or distress to one or more persons not of the same household" as the perpetrator.

Dealing with antisocial behaviour

We recognise that in some cases antisocial behaviour (ASB) can cause harm to a victim’s wellbeing. Whether it is a one-off incident or as part of a pattern of behaviour, we take all reports we receive seriously. We carry out detailed risk assessments to make sure that a proportionate response is used.

Normal activities or everyday noise

We acknowledge that poor sound insulation is a problem in many houses and flats. It can often result in hearing domestic noise from a neighbour. This can be a nuisance for some people, especially those who are sensitive to noise. But, you should expect to hear a certain amount of noise from your neighbours and not all can be classed as ASB.

We ask that everyone is considerate to their neighbours and those living around them, particularly, late at night and early in the morning.

We are unlikely to be able to support with the following:

  • footsteps or walking on wooden/laminate flooring
  • slamming doors
  • moving furniture
  • intermittent banging
  • DIY at a reasonable hour
  • children playing or crying
  • people talking
  • noise generated from domestic appliances at a reasonable hour
  • cooking smells
  • children playing outdoors in the locality of their home or ball games
  • one-off parties
  • car repairs
  • actions which amount to people being unpleasant to each other
  • people staring
  • complaints about other people’s lifestyles that may offend you, including:
    • who people socialise with
    • parenting styles
    • how people dress

If your report is about noise, please read the noise nuisance guide.

PDF iconNoise nuisance guide110.1 KB

You can make noise reports directly to Public Protection Partnership, Environmental Health Department.

Civil disputes

Civil disputes including parking and property boundaries need the expertise of professionals, for example solicitors and would need to be investigated directly with them.

Environmental issues

Please contact the Public Protection Partnership if you would like support dealing with any of the following:

  • nuisance neighbours
  • abandoned vehicles
  • dangerous buildings
  • defective drainage
  • discarded needles
  • filthy or verminous
  • fly tipping
  • high hedges
  • hoarding
  • invasive weeds
  • mediation
  • pest control
  • smoke and bonfires

Reporting ASB

Criminal incidents or serious ASB

Some ASB may be classed as a criminal offence. Please report directly these to the police, especially if you believe your welfare is at risk. 

Some examples of these are:

  • drinking alcohol in the streets
  • criminal damage
  • violence or threat of violence
  • harassment (all types including malicious communication)
  • drug-related activity
  • riding motorbikes in public spaces
  • vehicle nuisance such as revving car engines, racing, wheel spinning and loud music from the vehicle
  • ASB involving groups and gatherings

Reports can be made to Thames Valley Police on 101 or using their online form. In an emergency please dial 999.

If you wish to remain anonymous you can contact CrimeStoppers on 0800 555111 or on their give information anonymously page.

Housing association properties

If the complaint is about a person who lives in a property belonging to a Housing Association, please use the list below to make a report:

Contact information

Display Name Community Safety Team

Time Square
Market Street
RG12 1JD

Phone: 01344 352999 (answerphone)

In the event of an emergency please call Thames Valley Police on 999 or 101 in a non-emergency.

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