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Responder Service

Do you worry about going on holiday, who will respond to your loved ones in the event of an emergency?

Carers let you down?

Don’t live locally to your loved one and worry about their welfare when their care company closes?

Feel isolated during the night?

Forestcare provides emergency cover 24 hours a day, 7 days a week, 365 days a year. Our out of hours service is tailored to the convenience of our customers. For a small weekly fee, you can be re-assured that you/your loved ones needs can be promptly responded to.

How does it work?

Forestcare provides emergency assistance 24 hours a day, every day of the year. The Responder Service provides CQC registered professional emergency home care, anytime of the day or night.

Forestcare Responder Service means that there is always a way of dealing with life’s uncertainties. As circumstances unfold, you can be reassured that you will receive the best emergency home care and thorough professionalism from the Forestcare emergency support team.

Each emergency care situation is different, but some common scenarios we regularly give immediate support to include:

  • rapid response for an unplanned discharge from hospital
  • emergency support when another agency has let a family down
  • help when unforeseen circumstances occur and a family has other commitments
  • assistance with personal care
  • falls
  • prescription collection
  • just a friendly voice for re-assurance

Who uses it?

Many people can benefit from the Responder Service, we have a wide range of customers with various needs:

  • people living alone
  • people leaving hospital
  • those at risk of regular falls
  • families who are going on holiday and require short term peace of mind that there is support available for a loved one
  • families who require support for a loved one who live a long way away
  • people with disabilities


Please note all prices exclude VAT.

You may be exempt from paying VAT on Telecare equipment. Read guidance on VAT relief on GOV.UK

Visits can be accumulated but not brought forward into the following year.

Why choose us?

Choose us because we offer:

  • a fast response
  • CQC and TSA registered
  • flexible personalised approach
  • experienced, friendly staff with local knowledge
  • consistently good performance and high customer satisfaction
  • respect for your individual rights and treating you with dignity

Contact information

Forestcare Control Centre

Telephone Number 01344 786599


Available 24 hours a day, 7 days a week

Make an enquiry