Responder service

Forestcare provides emergency cover 24 hours a day, 7 days a week, 365 days a year. Our out of hours service is tailored to the convenience of our customers. For a small weekly fee, you can be re-assured that you/your loved ones needs can be promptly responded to.

How it works

Forestcare provides emergency assistance 24 hours a day, every day of the year. The Responder Service provides CQC registered professional emergency home care, anytime of the day or night.

Forestcare Responder Service means that there is always a way of dealing with life’s uncertainties. As circumstances unfold, you can be reassured that you will receive the best emergency home care and thorough professionalism from the Forestcare emergency support team.

Each emergency care situation is different, but some common scenarios we regularly give immediate support to include:

• emergency personal care support when another regulated activity provider has cancelled their appointment
• emergency personal care support when unforeseen circumstances occur
• assistance following an uninjured fall (using a Raizer lifting chair to get an individual back to a seated or standing position)
• emergency or essential personal care
• welfare checks for a ‘no answer’ (attending the site to check if individual is okay if Forestcare is unable to make contact after an alarm activation)
• refreshments in an emergency (providing a drink or a snack)
• prescription collection and delivery
• providing practical help in minor emergency situations when carers or relatives are unavailable, for example:
  • resetting tripped electrical switches
  • reconnecting a lifeline alarm to power source
  • assisting someone who is stuck or is needs to be helped into a chair or bed
  • locating essential items such as a missing hearing aid

Who it's for

Many people can benefit from the Responder Service, we have a wide range of customers with various needs:

• people living alone
• people leaving hospital
• those at risk of regular falls
• families who require support for a loved one who live a long way away
• people with disabilities

Service availability

Our service is available to a limited area (up to 5.5 miles away from our offices). 

The map below provides an overview of this area. If you are not sure if you would be covered by this service, contact us.

Pricing

All prices exclude VAT.

You may be exempt from paying VAT on telecare equipment. Read guidance on VAT relief on GOV.UK

Visits can be accumulated but not brought forward into the following year.