Changes to application process
Follow the instructions below. Do not visit Time Square for this service.
How to use an older person's bus pass
If you have an older person's bus pass, you can travel for free at the following times and places:
Travelling in Bracknell Forest
In Bracknell Forest you can use your pass at any time, on any day. This includes the 702 Greenline service to London.
Travelling in England
You can travel anywhere in England on local buses at these times:
- Monday to Friday from 9:30am to 11pm
- weekends and bank holidays, at any time
Some other local authorities may also offer extensions to the hours you can use your pass. If you plan to visit an area outside Bracknell Forest, and you would like to know whether there are any special local arrangements that may apply to you, you should contact the local council for that area.
Show your pass
You must show your pass every time you get on a bus. In some places the driver may ask you to touch your pass on an automatic reader. Try to make sure that the Bracknell Forest badge in the top right hand corner of the pass can be easily seen by the bus driver.
It's just for the bus
You can only use your bus pass to travel on the bus. You cannot use your pass on express coaches, trains, trams, taxis or ferries.
You need to be a resident of Bracknell Forest borough to qualify for an older person's bus pass.
You can check when you are eligible by entering your gender and date of birth into the State Pension age calculator.
How to apply
In Bracknell Forest, your bus pass is added to your e+ card.
If you already have an e+ card
If you have an e+ card and your personal details haven't changed, we can add the concessionary bus pass service to your e+ record and issue a new combined card and bus pass. We will need to see proof that you are eligible for a concessionary bus pass.
You can apply by calling 01344 352000 or by visiting your local Bracknell Forest Library or Bracknell Leisure Centre.
If you don't have an e+ card
To apply for an e+ card, complete the online form.
You then need to send a passport style photograph (to be printed on the card) and scanned copies of your proof documents to firstname.lastname@example.org.
If you are not able to send digital copies, you must post your items to:
Do not post the originals, only copies.
Do not visit Time Square for this service.
You can come into your local library in person and bring in all documentary proofs. You can also do this at Bracknell Leisure Centre.
We need to see proof of age, proof of residency and proof of identity. The following documents are acceptable:
- proof of age (passport, birth certificate)
- proof of residency (utility bills less than 6 months old)
- proof of identity (bank card, passport)
A photo driving licence will cover all 3 proofs.
How to renew your pass
The expiry date can be found in the middle of the card on the side that has your photo.
If the expiry date is less than a month away, you need to renew your pass. You cannot renew your pass more than a month in advance.
If your personal details have not changed you can renew:
If your details have changed then you will need to email your new proofs and photograph to email@example.com. Alternatively, visit a Bracknell Forest Library or Bracknell Forest Leisure Centre and provide your new proofs and photograph.
Lost or stolen pass
If you lose your bus pass we can replace it for a £8 fee.
If your pass is stolen, report it to the police by calling 101 and get a crime number. If you have a crime number we can waive the £8 replacement fee.
For more details, call Customer Services on 01344 352000.