Older person's bus pass
Customer update on coronavirus
Due to the limited services currently available at our libraries, leisure sites and Time Square, we have temporarily changed the process for applying for an e+ card.
Please visit our leisure service update page for details.
How to use an older person's bus pass
If you have an older person's bus pass, you can travel for free at the following times and places:
Travelling in Bracknell Forest
In Bracknell Forest you can use your pass at any time, on any day. This includes the 702 Greenline service to London.
Travelling in England
You can travel anywhere in England on local buses at these times:
- Monday to Friday from 9:30am to 11pm
- weekends and bank holidays, at any time
Some other local authorities may also offer extensions to the hours you can use your pass. If you plan to visit an area outside Bracknell Forest, and you would like to know whether there are any special local arrangements that may apply to you, you should contact the local council for that area.
Show your pass
You must show your pass every time you get on a bus. In some places the driver may ask you to touch your pass on an automatic reader. Please try to make sure that the Bracknell Forest badge in the top right hand corner of the pass can be easily seen by the bus driver.
It's just for the bus
You can only use your bus pass to travel on the bus. You cannot use your pass on express coaches, trains, trams, taxis or ferries.
You need to be a resident of Bracknell Forest borough to qualify for an older person's bus pass.
You can check when you are eligible by entering your gender and date of birth into the State Pension age calculator.
How to apply
If you already have an e+ card
If you have an e+ card and your personal details haven't changed, we can add the concessionary bus pass service to your e+ record and issue a new combined card and bus pass. Please note that we will need to see proof that you are eligible for a concessionary bus pass.
You can apply by calling 01344 352000 or by visiting:
If you don't have an e+ card
You can apply online for an e+ card. Please be aware that you will still need to bring in documentary proofs to our offices.
You can come into our Time Square office or your local library in person and bring in all documentary proofs.
What you need to bring
We will need to see proof of age, proof of residency and proof of identity. The following documents are acceptable:
- proof of age (passport, birth certificate)
- proof of residency (utility bills less than 6 months old)
- proof of identity (bank card, passport)
A photo driving licence will cover all 3 proofs.
How to renew your pass
The expiry date can be found in the middle of the card on the side that has your photo.
If the expiry date is less than a month away, you need to renew your pass. Please note that you cannot renew your pass more than a month in advance.
If your personal details have not changed and the photo on your pass is still a good likeness, you can renew:
- by calling 01344 352000
- by visiting:
If your surname or home address has changed, or you need a new photo, you will need to come in person and bring proof of your new address and/or surname with you.
Lost or stolen pass
If you lose your bus pass we can replace it for a £8 fee.
If your pass is stolen, please report it to the police by calling 101 and get a crime number. If you have a crime number we can waive the £8 replacement fee.
You will need to come to our Time Square office before we can issue a new bus pass. You need to bring with you proof of identity, residency and qualifying criteria. We may also need to update your photograph.
In a few cases it may be possible to arrange a replacement by telephone. For more details, please call Customer Services on 01344 352000.