Taxis

Hackney carriages have a 'Taxi' roof sign and meter. They are allowed to pick up from taxi ranks and when hailed in the street.

All other work is private hire and involves pre-arranged booking. If a private hire vehicle stops when hailed it is likely that the people travelling would not be insured.

Authorised fares for licensed hackney carriages

Charge for time of day
Time/day First 415 yards (379 metres) or 1 mins 23 secs Each subsequent 135 yards (123 metres) or uncompleted part Waiting time - for up to every 40 secs
7am to 11pm every day except bank and public holidays £3.20* 20 pence 20 pence
11pm to 7am every day except Christmas Day night £4.80* 30 pence 30 pence
Bank and public holidays £4.80* 30 pence 30 pence
Christmas Eve and New Year's Eve from 6pm to midnight £4.80* 30 pence 30 pence
Christmas Day through to 7am on Boxing Day £6.40* 40 pence 40 pence

* minimum charge at these times/days

The relevant legislation regarding setting fares is Section 65 of the Local Government (Miscellaneous Provisions) Act 1976.

Extra charges

There are extra charges:

  • when more than 4 passengers are being carried - a surcharge of 50% will be applied to the fare shown on the meter at the end of the journey
  • for fouling of vehicle, interior - £50
  • for fouling of vehicle, exterior - £10

Booking a taxi or private hire vehicle

If you want to book a taxi or a private hire vehicle, you can use the list of licensed operators.

Complaints about taxis

If you want to complain about a taxi or if you believe there has been a breach of licence conditions, contact us so we can investigate.

Contact us by:

Accessible vehicles

list of designated wheelchair accessible vehicles is available from the Public Protection Partnership.