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Learner information

The learner handbook

The learner handbook contains a variety of information about:

  • getting the most out of your course
  • the enrolment form and data protection
  • practical details about your visit to the Open Learning Centre

We have printed copies of the handbook in our training rooms and on the notice boards at the Open Learning Centre.

PDF icon Learner handbook3.06 MB

Policies and procedures

Please note that some of the policies and procedures below are only relevant if you are studying for a qualification.

Acceptable use policy

Keeping learners safe when using ICT facilities.

PDF icon Acceptable use policy159.42 KB

Access to fair assessment policy

For those taking qualifications: explains what we can do if you have special requirements.

PDF icon Access to fair assessment policy208.91 KB

Appeals procedure for learners

For those taking qualifications: if you feel your work has been unfairly assessed on an accredited course.

PDF icon Appeals procedure for learners220.2 KB

British values statement

Explains what is important to us.

PDF icon British values statement119.06 KB

Equality and diversity policy

Our commitment to being inclusive of all.

PDF icon Equality and diversity policy214.41 KB

Fee policy

Explanation about refunds.

PDF icon Fee policy235.14 KB

Safeguarding vulnerable adults policy

Our policies on keeping adult learners safe.

Supply chain fees and charges policy

About working with our partners.

PDF icon Supply chain fees and charges policy538.35 KB

Contact information

Display Name Community Learning Team

Telephone Number 01344 354220

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