Antisocial behaviour case review

The antisocial behaviour (ASB) case review is a process which gives victims and communities the right to ask for a case review of problematic reports of ASB they have reported in the past 6 months.

It is designed to put victims first and makes sure all agencies work together to try and resolve reports of ASB. This helps to make sure that no one affected by ASB feels unheard.

It cannot be used to report general acts of crime, including hate crime.

Note: All ASB incidents must have been reported within 30 days of the incident happening.

How it works

The ASB case review can be used by anyone who has made reports about the same ASB issue, provided the situation meets the council’s threshold.

The situation meets the threshold when 2 of the criteria below have been met:

• 3 separate reports have been made about the same ASB issue to the council, the police or a registered housing provider in the last 6 months
• you feel that the response has been unsatisfactory, or
• the ASB was not resolved or is still ongoing

Once you have submitted your ASB case review, the community safety service will assess this against the threshold criteria.

In assessing whether your application meets the threshold, we will also consider:

• the frequency of complaints
• the effectiveness of the response
• the potential harm

If your application meets the threshold, a lead agency will be appointed which will be based on the case itself. The lead agency will host the ASB case review meeting and will make sure key points and actions are noted. They will communicate directly with you on the outcome of the review.

If you do not meet the criteria

The ASB case review brings a number of agencies together to look at whether there is anything further than can be done.

It aims to find solutions that may not have been considered before. The process is not designed to find fault with any organisation’s response, rather to see what other agencies can do to help or support the matter or to see whether there are other things that can be done.

We have to make sure that agencies have enough time to respond to reports made by the public. Unreasonable, persistent or vexatious complaints will be processed with our unreasonable complaints policy. 

All organisations will have a complaints process. This is designed to deal with concerns you might have about the service you have received from them specifically. This process is more appropriate where you feel you have been let down by them or you feel they have done something wrong. If you have an ongoing complaint for the same ASB issue that is being dealt with by the council, police or registered housing provider, you cannot activate the ASB case review process about the exact same issue as this does not replace the complaints procedures of individual organisations.

If this is the first time you are reporting ASB, you can report it by:

• reporting directly to your registered housing provider if you are a housing association tenant
• completing our report ASB form if you are an owner or occupier, or rent from a private landlord
• contacting Thames Valley Police online or call 101

In an emergency, call 999.

Appeals

If you are dissatisfied with the decision on whether the threshold for a review was met, or the way the review was carried out, you can email the community safety service with your reasons. A second tier meeting will be held between senior representatives of the agencies involved, who will investigate your appeal.

Independent information on ASB case reviews can be found on the ASB Help website.

How to activate an ASB case review

Fill in our online form or request a paper version.

Fill in an ASB case review form

Request a paper copy of the ASB case review form 

Results

These ASB case review results are related to Bracknell Forest.