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The community trigger

The community trigger is a process which allows victims and communities to ask the Community Safety Partnership to review their responses to reports of antisocial behaviour.

The trigger is designed to make sure we work together to try and resolve reports about antisocial behaviour. We will do this by talking about the problem, sharing information and using our resources to try and reach an agreeable outcome.

The trigger helps to make sure that no one affected by antisocial behaviour feels unheard. It will also ensure that we do everything we can to solve the problem.

Using the community trigger

The community trigger can be used:

  • when 3 reports have been made to either the council, police or registered housing provider about the same issue in the last 6 months and no action has been taken
  • when 5 individuals have separately reported about the same issue in the last 6 months and no action has been taken

The community trigger cannot be used to report general acts of crime, including hate crime, and does not replace the complaints procedures of individual organisations.

If you can't complete the online form, you can also download the relevant application form.

If 3 reports have been made to either the council, police or registered housing provider about the same issue in the last 6 months and no action has been taken use community trigger form A.

If 5 individuals have separately reported about the same issue in the last 6 months and no action has been taken use community trigger form B.

If you have an ongoing complaint that is being dealt with by the council, police or registered housing provider, your case is not appropriate for the community trigger.

What happens next

Once you have asked for your case to be reviewed, the Community Safety Team will assess your application. You will receive an initial response within 7 working days.

If your application meets the criteria, a meeting will take place between all appropriate agencies within 30 days. This may include police, registered housing providers and other partners.

They will discuss your application and the actions have been considered and taken. The group will review how the partnership has responded and make recommendations on how the problem could be resolved.

The team will send you a response within 5 working days of the meeting, telling you what was discussed and what the outcome is.

If you are unhappy with the response from the community trigger, you can request a further review from the Community Safety Manager.

What if I don't meet the criteria?

If this is the first time you are reporting antisocial behaviour you can report it by:

  • reporting directly to your registered housing provider if you are a housing association tenant
  • completing our report antisocial behaviour form if you are an owner-occupier or rent from a private landlord
  • contacting Thames Valley Police on 101

In an emergency, please call 999.

Contact information

Display Name Community Safety Team

In the event of an emergency please call Thames Valley Police on 999 or 101 in a non-emergency.

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