Replace a lost or damaged card
If you lose or damage your e+ card, we can replace it for a £7 fee.
You may be able to order a replacement by calling us on 0845 601 1632 if:
- you have a standard e+ card
- your address and name details have not changed
- your photograph does not need updating
- you are able to pay the £7 fee with your debit or credit card over the phone
- you are able to send us updated proofs or photographs by email
- the lost e+ card you need to replace is a PASS proof of age card
- we need to see documentary proofs
- we need to take a new photograph of you
If so, please bring any necessary proof documents with you and pay the £7 fee at the site you visit.
If you need to replace a concessionary bus pass, please see our bus passes guide for more information.
We will order a new card, which you should receive within a few days.