Replace a lost or damaged card
Changes to replacement process
Due to the limited services currently available, we have temporarily changed the process for replacing a card.
Please follow the instructions below. Do not visit Time Square for this service.
If you lose or damage your e+ card, we can replace it for a £8 fee.
You may be able to order a replacement by calling us on 01344 352000 if:
- you have a standard e+ card
- your address and name details have not changed
- your photograph does not need updating
- you are able to pay the £8 fee with your debit or credit card over the phone
- you are able to send us updated proofs or photographs by email
- the lost e+ card you need to replace is a PASS proof of age card
- we need to see documentary proofs
- we need to take a new photograph of you
If so, please bring any necessary proof documents with you and pay the £8 fee at the site you visit.
We will order a new card, which you should receive within a few days.