Replace a lost or damaged card

If you lose or damage your e+ card, we can replace it for a £5 fee.

You may be able to order a replacement by calling us on 0845 601 1632 if:

• you have a standard e+ card
• your address and name details have not changed
• your photograph does not need updating
• you are able to pay the £5 fee with your debit or credit card over the phone
• you are able to send us updated proofs or photographs by email

However, we will need you to go to an e+ site in person at Time Square, your local library or Bracknell Leisure Centre if:

• the lost e+ card you need to replace is a PASS proof of age card
• we need to see documentary proofs
• we need to take a new photograph of you

If so, please bring any necessary proof documents with you and pay the £5 fee at the site you visit. 

If you need to replace a concessionary bus pass, please see our bus passes guide for more information.

We will order a new card, which you should receive within a few days.