“Excellent customer service is the number one job in any company! It is the personality of the company and the reason customers come back. Without customers there is no company!” – Connie Elder
On this short course, you will learn what customer service is and why it is important to any business. It will provide you with basic customer service and communication skills in order to deal with customer complaints and queries to satisfactorily meet the needs of customers.
This course is a short, practical course to enable you to complete it quickly. This is an advantage when seeking employment. There is no exam. This course is not accredited, however, you will receive a certificate of attendance.
By the end of the course you will be able to:
- Define excellent customer service
- Give three reasons why customer service is important to any business
- Apply effective communication techniques in customer interactions
- Explain three benefits of product knowledge
- Handle common customer complaints professionally
- Use problem solving strategies to resolve customer issues
Entry requirements
Learners must meet eligibility criteria for this course. Course may be free to eligible job seekers, please enquire at job club.
No prior knowledge, understanding, skills or qualifications are required for learners to register for this course.
Material required for the course
All materials will be provided.
Teaching method
Learning will take place in a classroom situation. You will work individually or as part of a group, depending on requirements of the task. Visual aids, discussion, debates and practical tasks will be used throughout the programme.
More information
On satisfactorily completing and taking part in all learning activities, you will receive a Certificate of Attendance. You will not get a qualification.
Course details
Wednesday 10:00am - 2:30pm
Contact information
Community Learning Team
Email: community.learning@bracknell-forest.gov.uk for course information
Email: olc@bracknell-forest.gov.uk for room hire
Phone: 01344 354220