These key performance indicators help us measure progress in delivering our Council Plan ambitions, key objectives and priorities. They are strategic indicators that we track over the long term and report on quarterly.
View the quarterly updates on key performance indicators by strategic theme.
Engaged and healthy communities
Performance indicators
Performance indicators are specific metrics that have a performance related target. These provides information to review service performance in the context of the Council Plan goals.
Indicators marked with KR are those identified in the Council Plan.
| Reference | Goal | Indicators (performance targets) | Baseline | Year 1 (24/25 target) | Year 2 (25/26 target) | Year 3 (26/27 target) | Lead officer |
|---|---|---|---|---|---|---|---|
| 1.4.01.PI | The diverse and growing population is healthy and active. | Total visits to leisure facilities managed by Everyone Active | 1,300,000 | 1,365,000 | 1,433,250 | 1,504,912 | Assistant Director, Contract Services |
| 1.4.02.PI | The diverse and growing population is healthy and active. | Children and young people visits to Everyone Active leisure facilities | 370,000 | 380,850 | 400,792 | 420,831 | Assistant Director, Contract Services |
| 1.4.03.PI | The diverse and growing population is healthy and active. | Older people visits to Everyone Active leisure facilities | 83,000 | 87,150 | 91,507 | 96,082 | Assistant Director, Contract Services |
| 1.4.04.PI | The diverse and growing population is healthy and active. | Visits by customers with a disability to Everyone Active leisure facilities | 3,500 | 13,475 | 14,149 | 14,856 | Assistant Director, Contract Services |
| 1.4.05.PI | The diverse and growing population is healthy and active. | Active communities or health and wellbeing visits to Everyone Active leisure facilities | 2,500 | 14,000 | 14,700 | 15,435 | Assistant Director, Contract Services |
| 1.5.1.KR | Community development and spaces encourage a cohesive and engaged community. | Visits to Bracknell Forest Libraries (excluding home library) - year to date | 220,000 | 250,000 | 285,000 | 325,000 | Assistant Director, Digital, Customer Focus and ICT |
Contextual indicators
Contextual indicators are outcome focused and reflect the wider community. These will include indicators where a performance related target is not appropriate but offers information relevant to the delivery of services and Council Plan goals.
Indicators marked with KR are those identified in the Council Plan.
| Reference | Goal | Indicators (context forecasts/estimates) | Baseline | Year 1 (24/25 forecast) | Year 2 (25/26 forecast) | Year 3 (26/27 forecast) | Lead officer |
|---|---|---|---|---|---|---|---|
| 1.5.3.KR | Community development and spaces encourage a cohesive and engaged community. | Groups using council owned community centres (average per centre) | 15 | 18 | 20 | 22 | Head of Community Engagement and Equalities |
| 1.5.4.KR | Community development and spaces encourage a cohesive and engaged community. | Volunteers registered with Involve for volunteering pool | 260 | 265 | 270 | 520 | Head of Community Engagement and Equalities |
Thriving and connected economy
Performance indicators
Performance indicators are specific metrics that have a performance related target. These provides information to review service performance in the context of the Council Plan goals.
Indicators marked with KR are those identified in the Council Plan.
| Reference | Goal | Indicators (performance targets) | Baseline | Year 1 (24/25) target | Year 2 (25/26) target | Year 3 (26/27) target | Lead officer |
|---|---|---|---|---|---|---|---|
| 2.3.1.KR | Town, village and neighbourhood centres are thriving hubs for community activity. | Percentage of neighbourhood centres passing street cleansing checks to contract standard | 0% | 90% | 90% | 90% | Assistant Director, Contract Services |
Green and sustainable environment
Performance indicators
Performance indicators are specific metrics that have a performance related target. These provides information to review service performance in the context of the Council Plan goals.
| Reference | Goal | Indicators (performance targets) | Baseline | Year 1 (24/25 target) | Year 2 (25/26 target) | Year 3 (26/27 target) | Lead officer |
|---|---|---|---|---|---|---|---|
| 3.1.1.PI | There is collective action to address and adapt to the climate and biodiversity emergency. | Recycling rate - percentage of household waste sent for reuse, recycling and composting | 54.5% | 55% | 55% | 55% | Assistant Director: Contract Services |
| 3.1.2.PI | There is collective action to address and adapt to the climate and biodiversity emergency. | Landfill rate - percentage of municipal waste landfilled | 8.5% | 10% | 10% | 10% | Assistant Director: Contract Services |
Contextual indicators
Contextual indicators are outcome focused and reflect the wider community. These will include indicators where a performance related target is not appropriate but offers information relevant to the delivery of services and Council Plan goals.
Indicators marked with KR are those identified in the Council Plan.
| Reference | Goal | Indicators (context forecasts/estimates) | Baseline | Year 1 (24/25 forecast) | Year 2 (25/26 forecast) | Year 3 (26/27 forecast) | Lead officer |
|---|---|---|---|---|---|---|---|
| 3.1.1.KR | There is collective action to address and adapt to the climate and biodiversity emergency. | Recycling contamination rate - percentage of blue bin collection that is incorrect | 15% | 15% | 14% | 14% | Assistant Director: Contract Services |
| 3.1.2.KR | There is collective action to address and adapt to the climate and biodiversity emergency. | Percentage of homes that have a SAP rating of Band C or above (including Park Homes) | 52% | 53% | 54% | 56% | Assistant Director: Contract Services |
| 3.1.4.KR | There is collective action to address and adapt to the climate and biodiversity emergency. | Total territorial emissions within council area (excl. motorways/rail) (kT Co2e) | 407.6 kT Co2e | 389.4 kT Co2e | 371.1 kT Co2e | 352.8 kT Co2e | Assistant Director: Contract Services |
Ambitious, resilient and sustainable organisation
Performance indicators
Performance indicators are specific metrics that have a performance related target. These provides information to review service performance in the context of the Council Plan goals.
| Reference | Goal | Indicators (performance targets) | Baseline | Year 1 (24/25) target | Year 2 (25/26) target | Year 3 (26/27) target | Lead officer |
|---|---|---|---|---|---|---|---|
| 4.1.01.PI | We deliver quality services, seeking ways to improve. | Percentage of complaints investigated and upheld by the Local Government and Social Care Ombudsman | 60% | 72% | 60% | 60% | Assistant Director: Democratic and Registration Services |
| 4.1.02.PI | We deliver quality services, seeking ways to improve. | Percentage of Subject Access Request (SAR) processed within statutory timeframes | 68% | 75% | 80% | 85% | Assistant Director: Digital, Customer Focus and ICT |
| 4.1.03.PI | We deliver quality services, seeking ways to improve. | Percentage of Freedom of Information (FOI) requests completed within statutory timeframes | 75% | 80% | 85% | 90% | Assistant Director: Digital, Customer Focus and ICT |
| 4.1.04.PI | We deliver quality services, seeking ways to improve. | Percentage of council wide corporate complaints responded to within agreed timescale | New | 75% | 80% | 85% | Assistant Director: Democratic and Registration Services |
| 4.1.10.PI | We deliver quality services, seeking ways to improve. | Percentage of data breaches reportable to Information Commissioner's Office | 7% | 7% | 5% | 3% | Assistant Director: Digital, Customer Focus and ICT |
| 4.1.11.PI | We deliver quality services, seeking ways to improve. | Percentage of complaints investigated and upheld by the Local Government and Social Care Ombudsman where the council had already provided a satisfactory remedy | New | New | 12% | 15% | Assistant Director: Democratic and Registration Services |
| 4.1.12.PI | We deliver quality services, seeking ways to improve. | Silktide website accessibility ranking | New | 17 | 26 | less than 30 | Assistant Director: Democratic and Registration Services |
Contextual indicators
Contextual indicators are outcome focused and reflect the wider community. These will include indicators where a performance related target is not appropriate but offers information relevant to the delivery of services and Council Plan goals.
| Reference | Goal | Indicators (context forecasts/estimates) | Baseline | Year 1 (24/25 forecast) | Year 2 (25/26 forecast) | Year 3 (26/27 forecast) | Lead officer |
|---|---|---|---|---|---|---|---|
| 4.1.2.CI | We deliver quality services, seeking ways to improve. | Number of wedding ceremonies/civil partnerships conducted in council ceremony rooms - year to date | 187 | 187 | 196 | 206 | Assistant Director, Democratic & Registration Services |
| 4.2.1.CI | We prioritise finances effectively, delivering value for money. | Section 106 income recovered for legal costs (£) | £117,500 | £117,500 | £117,500 | £117,500 | Legal Services Manager - Place |
| 4.2.2.CI | We prioritise finances effectively, delivering value for money. | Income achieved from Schools Service Level Agreement - year to date | New | New | 24,510 | 24,510 | Legal Services Manager - People |
| 4.3.1.CI | We lead in reducing our carbon footprint. | Scope 1 & 2 emissions from direct council operations (consumption of fossil fuels) | 3,033 | 2,789 | 2,544 | 2,300 | Assistant Director, Contract Services |
| 4.4.1.CI | We work directly and jointly with residents. | Number of electors on the register | 92,105 | 92,105 | 93,005 | 95,500 | Assistant Director, Democratic & Registration Services |
| 4.4.2.CI | We work directly and jointly with residents. | Number of properties listed on the electoral register | 55,405 | 55,800 | 56,300 | 56,800 | Assistant Director, Democratic & Registration Services |
| 4.4.3.CI | We work directly and jointly with residents. | Number of permanent postal voters | 12,696 | 12,696 | 12,696 | 9,000 | Assistant Director, Democratic & Registration Services |