This is the key performance data for quarter 3, 2023 to 2024.
Quarterly updates on key performance indicators
Key performance data quarter 3, 2023 to 2024.
Value for money
| Indicator | Description | Directorate | Section | Last quarter | This quarter | Current target | Status |
|---|---|---|---|---|---|---|---|
| L051 | Percentage of council tax collected | Resources | Finance | 54.9% | 81.1% | 84.% | Green |
| L053 | Percentage of business rates collected in year | Resources | Finance | 73.8% | 94.5% | 87.5% | Green |
| L257 | Number of complaints received | Delivery | Democratic Services and Registration Services | 127 | 124 | No target | Monitoring only |
| L261 | Level of staff sickness absence | Resources | HR and OD | 1.5 | 2.27 | No target | Monitoring only |
| L391 | Percentage of vacant posts temporarily filled with agency staff | Resources | HR and OD | 30% | 31% | 30% | Green |
| L392 | Percentage of agency workers council wide | Resources | HR and OD | 10% | 8% | 5% | Amber |
| L395 | Number of self-service transactions processed through customer account | Delivery | Customer Experience, Digital and ICT | 22,479 | 26,164 | 21,250 | Green |
| L418 | Customer visits to Time Square | Delivery | Customer Experience, Digital and ICT | 8,404 | 7,494 | No target | Monitoring only |
A resilient economy
| Indicator | Description | Directorate | Section | Last quarter | This quarter | Current target | Status |
|---|---|---|---|---|---|---|---|
| L241 | Income from Community Infrastructure Levy receipts | Place, Planning and Regeneration | Finance | £936,663 | £641,888 | No target | Monitoring only |
| L268 | Percentage of working age people who are unemployed | Place, Planning and Regeneration | Regeneration and Economic Development | 3.3% | 2% | No target | Monitoring only |
| L269 | Percentage of working age population in employment | Place, Planning and Regeneration | Regeneration and Economic Development | 80.9% | 84.2% | No target | Monitoring only |
| L271 | Percentage of borough covered by superfast broadband | Place, Planning and Regeneration | Regeneration and Economic Development | 98% | 98.4% | 99% | Green |
| L284 | Number of homes given planning permission | Place, Planning and Regeneration | Planning | 9 | 126 | No target | Monitoring only |
| L286 | Percentage of planning appeals dismissed | Place, Planning and Regeneration | Planning | 100% | 50% | 66% | Red |
| L356 | Percentage of major planning applications determined within timescales | Place, Planning and Regeneration | Planning | 89% | 89% | 85% | Green |
| L357 | Percentage of minor planning applications determined within timescales | Place, Planning and Regeneration | Planning | 96% | 91% | 90% | Green |
| L358 | Percentage of other planning applications determined within timescales | Place, Planning and Regeneration | Planning | 85% | 98% | 90% | Green |
| L442 | Vacancies on school governing boards | People | Education and Learning | 20% | 16% | 18% | Green |
Education and skills
| Indicator | Description | Directorate | Section | Last quarter | This quarter | Current target | Status |
|---|---|---|---|---|---|---|---|
| L196 | Number of school children engaged with science through a visit to The Look Out Discovery Centre | Place, Planning and Regeneration | Natural Estate | 52 | 41 | 50 | Green |
| L205 | Percentage of education, health and care (EHC) plans issued within 20 week statutory time frame | People | Education and Learning | 42% | 46% | 50% | Green |
| L206 | Number of new education, health and care (EHC) plans issued | People | Education and Learning | 71 | 79 | No target | Monitoring only |
| L394 | Percentage of staff that have undertaken apprenticeship training | Resources | HR and OD | 3.6% | 4% | No target | Green |
| L402 | Percentage of care leavers aged 19 to 21 years who are NEET | People | Education and Learning | 51% | 43% | 30% | Red |
| L403 | Percentage of care leavers aged 19 to 21 years who are in touch with LA | People | Children's Social Care | 95% | 95% | 89% | Green |
| L139 | Percentage of schools rated good or better | People | Education and Learning | 97% | 97% | 95% | Green |
| L139 | Percentage of maintained primary schools rated good or better | People | Education and Learning | 100% | 100% | 100% | Green |
| L139 | Percentage of maintained secondary schools rated good or better | People | Education and Learning | 50% | 50% | 100% | Red |
| L139 | Percentage of academy primary schools rated good or better | People | Education and Learning | 100% | 100% | 100% | Green |
| L139 | Percentage of academy secondary schools rated good or better | People | Education and Learning | 100% | 100% | 100% | Green |
Additional details
L402
At the end of December 2023 there were 26 care leavers who were not in education, employment or training (NEET) 19 to 21 year olds. 14 of these are NEET due to illness or disability. 3 are NEET due to pregnancy or parenting.
Consequently, 9 (35%) are NEET and in a position to access education, employment, or training. This represents a significant reduction since September 2023 when 18 care leavers aged 19 to 21 year olds were able to access education, employment or training.
L139
There are 2 maintained secondary schools in the borough, which means if one school does not meet the good or outstanding target, this significantly skews the data for this measure.
College Hall was inspected in July 2023 and judged to be inadequate. At the most recent Rapid Response Board Meeting for College Hall, the board agreed unanimously that sufficient progress is being made towards agreed priorities.
Annual indicators
In addition to quarterly indicators, 'education and skills' has annual indicators. Updates are shown below.
| Indicators | Description | Directorate | Section | Last month | This month | Current target | Status |
|---|---|---|---|---|---|---|---|
| L370 | Progress gap between disadvantaged pupils and their peers at KS4 | People | Education and Learning | -0.90% | -0.80% | -0.50% | Green |
Caring for you and your family
| Indicator | Description | Directorate | Section | Last quarter | This quarter | Current target | Status |
|---|---|---|---|---|---|---|---|
| L003 | Number of visits to leisure facilities managed by Everyone Active | Delivery | Contract Services | 378,717 | 278,767 | 325,000 | Amber |
| L005 | Number of visits by customers under the active communities or health and well-being programme | Delivery | Contract Services | 1,297 | 3,393 | 625 | Green |
| L404 | Number of children and young people visits to leisure facilities managed by Everyone Active | Delivery | Contract Services | 141,647 | 85,254 | 92,500 | Green |
| L405 | Number of older people visits to leisure facilities managed by Everyone Active | Delivery | Contract Services | 23,263 | 18,396 | 20,750 | Red |
| L412 | Number per 100,000 of first-time entrants to criminal justice system | People | Children's Social Care | 29.8 | 67.1 | No target | Monitoring only |
| L414 | Percentage of children who achieve a BMI Z-score reduction | Place, Planning and Regeneration | Public Health | 0% | 0% | 0% | Green |
| L415 | Percentage of smokers who have quit at 4 weeks in the quarter (co-verified) | Place, Planning and Regeneration | Public Health | 52% | 44% | 30% | Green |
| L416 | Percentage of smokers who have quit at 4 weeks in the year to date (co-verified) | Place, Planning and Regeneration | Public Health | 66% | 58% | 30% | Green |
| L436 | Number of visits by customers with a disability to leisure facilities managed Everyone Active | Delivery | Contract Services | 1,297 | 3,128 | 875 | Green |
| L446 | Impact of Social Prescribing as a primary prevention programme on reducing loneliness | Place, Planning and Regeneration | Public Health | 60 | 50 | 30 | Green |
Monthly indicators
In addition to quarterly indicators, 'caring for you and your family' has monthly indicators. Updates are shown below.
| Indicators | Description | Directorate | Section | Last month | This month | Current target | Status |
|---|---|---|---|---|---|---|---|
| L346 | Average caseload for Family Safeguarding Model | People | Children's Social Care | 16 | 15 | 16 | Green |
| L385 | Rate per 10k of children on Child Protection Plans | People | Children's Social Care | 45.3 | 46.4 | 43 | Monitoring only |
| L386 | Rate per 10k of Children Looked After | People | Children's Social Care | 52.5 | 54.3 | 50 | Monitoring only |
Additional details
L405
This period has lower attendance across the sites which is inline with the October to December seasonal trend and matches previous years. Particularly poor weather during December meant that Downshire was adversely affected with rain closing the course on several occasions.
L414
The children and young people's weight management service has been commissioned by Public Health. However there is no data available yet on the % of children who have achieved a BMI z-score reduction. The service has focused on working with schools to deliver nutrition workshops with children. They have also attended a number of outreach events to raise awareness of the service and share healthy eating advice with families.
Protecting and enhancing our environment
No performance indicators were due for reporting at the end of this quarter.
Communities
| Indicator | Description | Directorate | Section | Last quarter | This quarter | Current target | Status |
|---|---|---|---|---|---|---|---|
| L185 | Overall crime | People | Early Help and Communities | 2,077 | 2,016 | No target | Monitoring only |
| L406 | Number of visits to libraries | Delivery | Customer Experience, Digital and ICT | 169,892 | 253,348 | 55,000 | Green |
| L421 | Number of community events held in libraries | Delivery | Customer Experience, Digital and ICT | 885 | 1,267 | 350 | Green |
| L422 | Number of educational events held in libraries | Delivery | Customer Experience, Digital and ICT | 174 | 245 | 100 | Green |
| L425 | Percentage of homelessness preventions | People | Early Help and Communities | 57% | 60% | 58% | Green |