After the assessment

After your assessment, we will decide if you are eligible for support.

You will be eligible for support if providing necessary care to an adult is significantly affecting your wellbeing by making it hard for you to:

  • care for your child
  • maintain family and personal relationships
  • enjoy recreational activities

If you are a young carer, or a parent caring for a disabled child, you have similar rights to assessment and support. These are covered by the Children and Families Act, not the Care Act.

If you or the person you care for is approaching 18, you'll get an assessment to determine if you or they will still be eligible for support as an adult.

Support plan

Your assessment will help us create a support plan. It will outline the help we can provide and any support from other providers.

It may include help with housework or support to join a gym, so you can take care of your own health.

The best way to meet your needs might be to provide direct care and support to the person you care for. For example, by providing replacement care so you can take a break. It is possible to do this as long as the person needing care agrees.

Personal budgets

You should receive a personal budget. This is a statement that shows the cost of meeting your needs as part of your support plan. You will be offered a direct payment, which will give you control over how your support is provided.

Financial assessments

Our current policy is that we do not charge for the services we provide to carers. You will not need a financial assessment.

What to do if you're not eligible

If you are not eligible for support, you may find the following organisations are able to help you:

Contact information

Adult Social Care

Get in touch using our online portal or by:

If you are in crisis or a person is at risk, contact us by phone.

Outside of normal working hours, the phone number will divert to the Emergency Duty Service. They will respond to anything that cannot wait until the next working day.