This help page relates to 'My account' self service.
We have a number of other customer accounts at Bracknell Forest Council. You can see an overview of these on our customer accounts page.
My account
You can use the My account service to contact us about various issues such as reporting faulty street lights or abandoned vehicles, ordering a bin or arranging a bulky item collection.
Register for an account
You can register for a new self service account here.
You will need to do this even if you had an account on our old self service system.
If you register and do not receive an account activation email
Check your spam or junk email folder as the account email may have been delivered there. If you do not receive and email within an hour of registering, re-register.
If the problem continues, contact us.
If the link to activate the account does not work
Check that you have used the most recent activation link that we have sent to you. If you continue to experience problems, contact us.
If you lose the email containing the account activation link
Simply re-register for an account. An email containing a new account activation link will be sent to you.
Log in to an existing account
You can access self service by selecting the My account link at the top of every page of this website.
Forgotten passwords
If you have forgotten your password, go to the Log in box and select the "password reset" link.
You will be asked to enter your email address and details of how to reset your password will be sent to your inbox.
If you do not receive a password reset email, check your spam or junk folder.
Access your previous requests
When you are logged in to your self service account you will see a "My cases" area.
Here you can view your previous submissions.
Update your details
If you wish to update your details, select the "My details" button.
Make the required amendments to your profile and press save on the final screen.
Change your password
To change your password, select the person icon on the top right of the screen. Select "Settings."
Change your password and select "Save."
Personal details
You must provide personal details to register for an account
In order to register and use many of the services within My account you will be required to submit your name, address and email address.
Collecting this information will make it quick and easy for you to use our online services and keep track of your enquiries.
What we do with your personal information
The information collected in the form when you create an account will only be used to improve the services we provide to you when carrying our legal obligations.
For more information about how we use personal data, visit our privacy notice.
What else you can do online
Did you know you can also access many other services, including:
- apply for jobs
- view and comment on planning applications
- view your benefits information on Citizen Access Benefits
- view your Council Tax information on Citizen Access Revenues
- apply for an e+ card that can be used for many purposes such as a library card, proof of age and concessionary bus pass
- find an affordable rental home - join the BFC My Choice housing register
- join the recycling incentive scheme
- search the library catalogue and log into your library account to renew and reserve library materials
- find out who your councillors are
- find out information and support to help you to stay independent and well
- take part in local consultations
- check your bin collection day