Weekly food waste collections have started.
Department | Previous figure* | For the last 4 quarters |
|---|---|---|
People | 10.10% | 11.7% |
Delivery | 12.50% | 10.4% |
Finance | 1.90% | 5.6% |
Place, Planning and Regeneration | 11.10% | 13.5% |
OD, Transformation and HR | 5.7% | 6% |
Chief Executive’s Office | 0% | 0% |
Total voluntary turnover | 10.20% | 11% |
* This figure relates to the previous 4 quarters and is taken from the preceding corporate plan performance report.
Comparator data | Percentage |
|---|---|
Total voluntary turnover for Bracknell Forest Council 2017/18 | 10.30% |
Average voluntary turnover rate UK public sector 2016 | 10.00% |
Average local government England voluntary turnover 2016 | 14.00% |
(Source: XPertHR Staff Turnover Rates and Cost Survey 2014 and LGA Workforce Survey 2013/14)
Detailed breakdowns for each directorate can be found on our staff sickness report.
Department | Quarter 2 2019/20 (days per employee) | Previous financial year (actual average days per employee) 2019 to 2020 | Annual average (days per employee) |
|---|---|---|---|
People | 2.38 | 9.05 | 8.75 |
Delivery | 1.47 | 6.46 | 6.05 |
Finance | 2.12 | 10.88 | 13.9 |
Place, Planning and Regeneration | 1.02 | 4.61 | 3.81 |
OD, Transformation and HR | 3.15 | 5.18 | 8.95 |
Chief Executive’s Office | 0.05 | 5 | 1 |
Total staff sickness excluding maintained schools | 1.81 | 7.95 | 7.8 |
Comparator data | All employees (average days sickness absence per employee) |
|---|---|
Bracknell Forest Council 2017 to 2018 | 7.03 days |
All local government employers 2017 | 8.50 days |
(Source: Chartered Institute of Personnel and Development Absence Management Survey)
The number of complaints is down from 34 last quarter to 19 this quarter. Compared to this time last year, the number is up from 20 to 52 which is an increase of 160%.
Type of complaint | Q1 | Q2 | Total complaints | Outcome of all complaints received year to date |
|---|---|---|---|---|
Statutory | 33 | 19 | 52 | 4 – in progress |
Local Government Ombudsman | 1 | 0 | 1 | 1 – in progress |
The number of complaints is up from 20 last quarter to 27 this quarter. Compared to this time last year, the number is down from 60 to 47 which is a decrease of 22%.
Type of complaint | Q1 | Q2 | Total complaints | Outcome of all complaints received year to date |
|---|---|---|---|---|
Statutory stage 1 | 17 | 23 | 40 | 1 – in progress |
Statutory stage 2 | 2 | 0 | 2 | 1 – in progress |
Statutory stage 3 | 1 | 0 | 1 | 0 – in progress |
Stage 2 | 0 | 0 | 0 | |
Stage 3 | 0 | 2 | 1 | 1 - not upheld |
Local Government Ombudsman | 1 | 2 | 3 | 1 – in progress |
The number of complaints is up from 1 last quarter to 6 this quarter. Compared to this time last year, the number is down from 12 to 6 which is a decrease of 50%.
Type of complaint | Q1 | Q2 | Total complaints | Outcome of all complaints received year to date |
|---|---|---|---|---|
Stage 2 | 1 | 1 | 2 | 2 – in progress |
Stage 3 | 0 | 4 | 4 | 1 – in progress |
Local Government Ombudsman | 0 | 1 | 1 | 1 - not upheld |
The number of complaints is the same as last quarter - 3. Compared to this time last year, the number is up from 1 to 4.
Type of complaint | Q1 | Q2 | Total complaints | Outcome of all complaints received year to date |
|---|---|---|---|---|
Stage 2 | 2 | 1 | 3 | 0 – upheld/fully substantiated |
Stage 3 | 1 | 2 | 3 | 2 – in progress |
Local Government Ombudsman | 0 | 0 | 0 |
The Strategic Risk Register was reviewed by the Strategic Risk Management, and the Corporate Management Team on 7 August and 14 August respectively. The key changes agreed in the quarter were to:
