Council plan overview report on corporate health

The information on this page relates to quarter 3, 2020 to 2021.

  
	Summary of people

	Staff voluntary turnover

Table showing staff turnover by directorate
Department	Previous figure*	For the last 4 quarters
People	12.96%	14.16%
Delivery	6.09%	5.55%
Resources	9%	7.21%
Place, Planning and Regeneration	6.21%	10.62%
Chief Executive’s Office	11.9%	9.3%
Total voluntary turnover	10.5%	10.5%

* This figure relates to the previous 4 quarters and is taken from the preceding corporate plan performance report.

Table showing comparator data
Comparator data	Percentage
Total voluntary turnover for Bracknell Forest Council 2017/18	11.9%
Average voluntary turnover rate UK public sector 2016	10.00%
Average local government England voluntary turnover 2016	14.00%

(Source: XPertHR Staff Turnover Rates and Cost Survey 2016 and LGA Workforce Survey 2016)

Staff sickness

Detailed breakdowns for each directorate can be found on our staff sickness report.

Table showing days of staff sickness by directorate
Department	Quarter 3 20/21 (days per employee)	Previous financial year (actual average days per employee) 2019 to 2020	2020/21 estimated annual average (days per employee)
People	1.77	9.38	6.16
Delivery	1.95	6.61	8.68
Place, Planning and Regeneration	0.69	4.06	2.46
Resources	1.32	8.29	3.83
Chief Executive’s Office	1.22	2.17	2.1
Total staff sickness excluding maintained schools	1.59	8.28	6.35

Table showing comparator data for average days sickness
Comparator data	All employees (average days sickness absence per employee)
Bracknell Forest Council 2019 to 2020	8.28 days
English Local Authorities 2017/18	8.6 days

(Source: Local Government Workforce Survey 2017/18)

Summary of complaints

People directorate

Adults

There were 11 complaints in quarter 3. Compared to this time last year, the figure is the same.

Table showing types of complaints by outcomes for Adults
Type of complaint	Q1	Q2	Q3	Outcome of all complaints received year to date
Statutory	12	5	11	1 – in progress 3 – upheld/fully substantiated 13 – partially upheld/partially substantiated 9 – not upheld/not substantiated 1 – no finding made 1 – external investigation
Local Government Ombudsman	0	2	0	2 – in progress

Childrens

There were 26 complaints in quarter 3. Compared to this time last year, the figure is up from 24. This is 2 more.

Table showing types of complaints by outcomes for the Children department
Type of complaint	Q1	Q2	Q3	Outcome of all complaints received year to date
Statutory stage 1	11	13	25	1 – in progress 3 – upheld/fully substantiated 25 – partially upheld/partially substantiated 11 – not upheld/not substantiated 6 - no finding made 2 – proceeded to stage 2
Statutory stage 2	1	1	1	2 – in progress 1 – partially upheld/partially substantiated 0 – not upheld/not substantiated
Statutory stage 3	0	0	0
Stage 2	3	2	0	1 – upheld 3 – partially upheld/partially substantiated 1 – not upheld/not substantiated
Stage 3	1	1	0	1 – upheld 1 – partially upheld
Local Government Ombudsman	3	1	0	1 – upheld 2 – Partially 1 – not upheld

Housing

Table showing housing complaints
Stage	Q1	Q3	Outcome of all complaints received year to date
Stage 2	1	1	1 - not upheld
Stage 3	0	0
Local Government Ombudsman	0	0

Central

There were 9 complaints in quarter 3. Compared to this time last year, the figure is up from 4. This is 5 more.

Table showing Central directorate complaints
Type of complaint	Q1	Q2	Q3	Outcome of all complaints received year to date
Stage 2	6	2	5	3 – in progress 0 – partially upheld/partially substantiated 4 – not upheld 4 - upheld 2 – proceeded to stage 3
Stage 3	1	1	3	1 – in progress 4 – not upheld
Local Government Ombudsman	0	1	1	2 – not upheld

Delivery

There were 3 complaints in quarter 3. Compared to this time last year, the figure is up from 0.

Table showing Delivery directorate complaints
Type of complaint	Q1	Q2	Q3	Outcome of all complaints received year to date
Stage 2	0	0	2	2 – not upheld
Stage 3	1	1	1	2 – in progress 1 – proceeded to LGO
Local Government Ombudsman	0	1	0	1 – not upheld

Strategic risks and audits

During quarter 3 the Strategic Risk Register was reviewed by the Strategic Risk Management Group and the Corporate Management Team on 10 November and 9 December 2020 respectively.

No further key changes were made over and above what was reported for quarter 2.

Two internal audit reports were issued with a partial assurance opinion and major recommendations during quarter 2.

These were for the management on the non-investment commercial properties and the follow up audit on the Agresso IT system.