There were 3 complaints in quarter 3. Compared to this time last year, the figure is up from 0.
Table showing Delivery directorate complaints
Type of complaint
Outcome of all complaints received year to date
2 – not upheld
2 – in progress
1 – proceeded to LGO
Local Government Ombudsman
1 – not upheld
Strategic risks and audits
During quarter 3 the Strategic Risk Register was reviewed by the Strategic Risk Management Group and the Corporate Management Team on 10 November and 9 December 2020 respectively.
No further key changes were made over and above what was reported for quarter 2.
Two internal audit reports were issued with a partial assurance opinion and major recommendations during quarter 2.
These were for the management on the non-investment commercial properties and the follow up audit on the Agresso IT system.