Council plan overview report on corporate health

  
	Summary of people

	Staff turnover

Table showing staff turnover by directorate
Department	Previous figure*	For the last 4 quarters
People	11.30%	10.10%
Delivery	15.60%	12.50%
Finance	3.80%	1.90%
Place, Planning and Regeneration	9.30%	11.10%
OD, Transformation and HR	12.40%	11.10%
Chief Executive’s Office	0%	0%
Total voluntary turnover	11.70%	10.20%

* This figure relates to the previous 4 quarters and is taken from the preceding corporate plan performance report.

Table showing comparator data
Comparator data	Percentage
Total voluntary turnover for Bracknell Forest Council 2017/18	10.30%
Average voluntary turnover rate UK public sector 2016	10.00%
Average local government England voluntary turnover 2016	14.00%

(Source: XPertHR Staff Turnover Rates and Cost Survey 2014 and LGA Workforce Survey 2013/14)

Staff sickness

Detailed breakdowns for each directorate can be found on our staff sickness report.

Table showing days of staff sickness by directorate
Department	Quarter 1 2019/20 (days per employee)	Previous financial year (actual average days per employee) 2019 to 2020	Annual average (days per employee)
People	1.97	9.05	7.88
Delivery	1.43	6.46	5.72
Finance	4.96	10.88	19.84
Place, Planning and Regeneration	0.91	4.61	3.64
OD, Transformation and HR	1.29	5.18	5.16
Chief Executive’s Office	0.62	5	2.48
Total staff sickness excluding maintained schools	1.81	7.95	7.25

Table showing comparator data for average days sickness
Comparator data	All employees (average days sickness absence per employee)
Bracknell Forest Council 2017 to 2018	7.03 days
All local government employers 2017	8.50 days

(Source: Chartered Institute of Personnel and Development Absence Management Survey)

Summary of complaints

People directorate

Adults and Housing

The number of complaints is up from 29 last quarter to 34 this quarter. Compared to this time last year, the number is up from 17 to 34 which is an increase of 100%.

Table showing types of complaints by outcomes for Adults and Housing department
Type of complaint	Q1	Outcome of all complaints received year to date
Statutory	33	5 – in progress 2 – upheld/fully substantiated 6 – partially upheld/partially substantiated 20 – not upheld/not substantiated 0 – no finding made
Local Government Ombudsman	1	1 – in progress 0 – not upheld/not substantiated

Childrens

The number of complaints is down from 31 last quarter to 21 this quarter. Compared to this time last year, the number is down from 28 to 21 which is a decrease of 25%.

Table showing types of complaints by outcomes for the Children department
Type of complaint	Q1	Outcome of all complaints received year to date
Statutory stage 1	17	1 – in progress 0 – upheld/fully substantiated 5 – partially upheld/partially substantiated 8 – not upheld/not substantiated 2 - no finding made 1 – proceeded to stage 2
Statutory stage 2	2	2 – in progress 0 – partially upheld/partially substantiated 0 – not upheld/not substantiated
Statutory stage 3	1	1 – in progress 0 – upheld/fully substantiated 0 – partially upheld/partially substantiated
Stage 2	0
Stage 3	0
Local Government Ombudsman	1	1 – in progress

Central

The number of complaints is up from none last quarter to 1 this quarter. Compared to this time last year, the number is down from 7 to 1 which is a decrease of 86%.

Table showing Central directorate complaints
Type of complaint	Q1	Outcome of all complaints received year to date
Stage 2	2	1 – in progress 0 – partially upheld/partially substantiated 0 – not upheld/not substantiated 0 – proceeded to stage 3
Stage 3	1	0 – partially upheld/partially substantiated 0 – not upheld/not substantiated
Local Government Ombudsman	0

Delivery

The number of complaints is up from 1 last quarter to 3 this quarter. Compared to this time last year, the number is up from none to 3.

Table showing Delivery directorate complaints
Type of complaint	Q1	Outcome of all complaints received year to date
Stage 2	2	0 – upheld/fully substantiated 1 – partially upheld/partially substantiated 1 – not upheld/not substantiated 0 – proceeded to stage 3
Stage 3	1	1 – in progress 0 – not upheld/not substantiated
Local Government Ombudsman	0

Strategic risks and audits

The Strategic Risk Register was reviewed by the Strategic Risk Management, Corporate Management Team and Governance and Audit Committee on 8 May 2019, 5 June 2019 and 26 June 2019 respectively.

The key changes agreed in the quarter were to:

add a risk on internal control weaknesses as identified in the Head of Internal Audit Annual Opinion which are currently being investigated and actioned by the Corporate Management Team
add a risk on continuing health care
increase the finance risk due to uncertainty around level of future central government funding and delays in delivering transformation savings
increase the transformation risk due to pressure on transformation savings
increase the business continuity risk due to the findings of the review of business continuity across the authorities in the emergency planning shared service