Delivery
The number of complaints is the same as last quarter - 3. Compared to this time last year, the number is up from 1 to 4.
Table showing Delivery directorate complaints
Type of complaint
| Q1
| Q2
| Total complaints
| Outcome of all complaints received year to date
|
---|
Stage 2
| 2
| 1
| 3
| 0 – upheld/fully substantiated 1 – partially upheld/partially substantiated 0 – not upheld/not substantiated 2 – proceeded to stage 3
|
Stage 3
| 1
| 2
| 3
| 2 – in progress 1 – not upheld/not substantiated
|
Local Government Ombudsman
| 0
| 0
| 0
| |
Strategic risks and audits
The Strategic Risk Register was reviewed by the Strategic Risk Management, and the Corporate Management Team on 7 August and 14 August respectively. The key changes agreed in the quarter were to:
-
increase the risk around forecasting demand for services
-
increase the supply chain risk for adult social care
-
add a new risk covering potential death and injury in relation to Public Health and highways separately from the safeguarding risk from social care
-
increase the safeguarding risk around social care
-
increase the risk on continuing health care
-
add a new risk around around safety compliance for residential properties