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Council plan overview report on corporate health

Summary of people

Staff voluntary turnover

Table showing staff turnover by directorate

Department

Previous figure*

For the last 4 quarters

People

12.96%

14.16%

Delivery

6.09%

5.55%

Resources

9%

7.21%

Place, Planning and Regeneration

6.21%

10.62%

Chief Executive’s Office

11.9%

9.3%

Total voluntary turnover

10.5%

10.5%

* This figure relates to the previous 4 quarters and is taken from the preceding corporate plan performance report.

Table showing comparator data

Comparator data

Percentage

Total voluntary turnover for Bracknell Forest Council 2017/18

11.9%

Average voluntary turnover rate UK public sector 2016

10.00%

Average local government England voluntary turnover 2016

14.00%

(Source: XPertHR Staff Turnover Rates and Cost Survey 2016 and LGA Workforce Survey 2016)

Staff sickness

Detailed breakdowns for each directorate can be found on our staff sickness report.

Table showing days of staff sickness by directorate

Department

Quarter 3 20/21 (days per employee)

Previous financial year (actual average days per employee) 2019 to 2020

2020/21 estimated annual average (days per employee)

People

1.77

9.38

6.16

Delivery

1.95

6.61

8.68

Place, Planning and Regeneration

0.69

4.06

2.46

Resources

1.32

8.29

3.83

Chief Executive’s Office

1.22

2.17

2.1

Total staff sickness excluding maintained schools

1.59

8.28

6.35

Table showing comparator data for average days sickness

Comparator data

All employees (average days sickness absence per employee)

Bracknell Forest Council 2019 to 2020

8.28 days

English Local Authorities 2017/18

8.6 days

(Source: Local Government Workforce Survey 2017/18)

Summary of complaints

People directorate

Adults

There were 11 complaints in quarter 3. Compared to this time last year, the figure is the same.

Table showing types of complaints by outcomes for Adults

Type of complaint

Q1

Q2

Q3

Outcome of all complaints received year to date

Statutory

12

5

11

1 – in progress
3 – upheld/fully substantiated
13 – partially upheld/partially substantiated
9 – not upheld/not substantiated
1 – no finding made
1 – external investigation

Local Government Ombudsman

0

2

0

2 – in progress

Childrens

There were 26 complaints in quarter 3. Compared to this time last year, the figure is up from 24. This is 2 more.

Table showing types of complaints by outcomes for the Children department

Type of complaint

Q1

Q2

Q3

Outcome of all complaints received year to date

Statutory stage 1

11

13

25

1 – in progress
3 – upheld/fully substantiated
25 – partially upheld/partially substantiated
11 – not upheld/not substantiated
6 - no finding made
2 – proceeded to stage 2

Statutory stage 2

1

1

1

2 – in progress
1 – partially upheld/partially substantiated
0 – not upheld/not substantiated

Statutory stage 3

0

0

0

Stage 2

3

2

0

1 – upheld
3 – partially upheld/partially substantiated
1 – not upheld/not substantiated

Stage 3

1

1

0

1 – upheld
1 – partially upheld

Local Government Ombudsman

3

1

0

1 – upheld
2 – Partially
1 – not upheld

Housing

Table showing housing complaints

Stage

Q1

Q2

Q3

Outcome of all complaints received year to date

Stage 2

1

0

1

1 - not upheld

Stage 3

0

0

0

Local Government Ombudsman

0

0

0

Central

There were 9 complaints in quarter 3. Compared to this time last year, the figure is up from 4. This is 5 more.

Table showing Central directorate complaints

Type of complaint

Q1

Q2

Q3

Outcome of all complaints received year to date

Stage 2

6

2

5

3 – in progress
0 – partially upheld/partially substantiated
4 – not upheld
4 - upheld
2 – proceeded to stage 3

Stage 3

1

1

3

1 – in progress
4 – not upheld

Local Government Ombudsman

0

1

1

2 – not upheld

Delivery

There were 3 complaints in quarter 3. Compared to this time last year, the figure is up from 0.

Table showing Delivery directorate complaints

Type of complaint

Q1

Q2

Q3

Outcome of all complaints received year to date

Stage 2

0

0

2

2 – not upheld

Stage 3

1

1

1

2 – in progress
1 – proceeded to LGO

Local Government Ombudsman

0

1

0

1 – not upheld

Strategic risks and audits

During quarter 3 the Strategic Risk Register was reviewed by the Strategic Risk Management Group and the Corporate Management Team on 10 November and 9 December 2020 respectively.

No further key changes were made over and above what was reported for quarter 2.

Two internal audit reports were issued with a partial assurance opinion and major recommendations during quarter 2.

These were for the management on the non-investment commercial properties and the follow up audit on the Agresso IT system.