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Council plan overview report on corporate health

Summary of people

Staff turnover

Table showing staff turnover by directorate

Department

Previous figure*

For the last 4 quarters

People

10.10%

11.7%

Delivery

12.50%

10.4%

Finance

1.90%

5.6%

Place, Planning and Regeneration

11.10%

13.5%

OD, Transformation and HR

5.7%

6%

Chief Executive’s Office

0%

0%

Total voluntary turnover

10.20%

11%

* This figure relates to the previous 4 quarters and is taken from the preceding corporate plan performance report.

Table showing comparator data

Comparator data

Percentage

Total voluntary turnover for Bracknell Forest Council 2017/18

10.30%

Average voluntary turnover rate UK public sector 2016

10.00%

Average local government England voluntary turnover 2016

14.00%

(Source: XPertHR Staff Turnover Rates and Cost Survey 2014 and LGA Workforce Survey 2013/14)

Staff sickness

Detailed breakdowns for each directorate can be found on our staff sickness report.

Table showing days of staff sickness by directorate

Department

Quarter 2 2019/20 (days per employee)

Previous financial year (actual average days per employee) 2019 to 2020

Annual average (days per employee)

People

2.38

9.05

8.75

Delivery

1.47

6.46

6.05

Finance

2.12

10.88

13.9

Place, Planning and Regeneration

1.02

4.61

3.81

OD, Transformation and HR

3.15

5.18

8.95

Chief Executive’s Office

0.05

5

1

Total staff sickness excluding maintained schools

1.81

7.95

7.8

Table showing comparator data for average days sickness

Comparator data

All employees (average days sickness absence per employee)

Bracknell Forest Council 2017 to 2018

7.03 days

All local government employers 2017

8.50 days

(Source: Chartered Institute of Personnel and Development Absence Management Survey)

Summary of complaints

People directorate

Adults and Housing

The number of complaints is down from 34 last quarter to 19 this quarter.  Compared to this time last year, the number is up from 20 to 52 which is an increase of 160%.

Table showing types of complaints by outcomes for Adults and Housing department

Type of complaint

Q1

Q2

Total complaints

Outcome of all complaints received year to date

Statutory

33

19

52

4 – in progress
2 – upheld/fully substantiated
15 – partially upheld/partially substantiated
27 – not upheld/not substantiated
0 – no finding made
2 - progressed to Stage 2

Local Government Ombudsman

1

0

1

1 – in progress
0 – not upheld/not substantiated

Childrens

The number of complaints is up from 20 last quarter to 27 this quarter.  Compared to this time last year, the number is down from 60 to 47 which is a decrease of 22%.  

Table showing types of complaints by outcomes for the Children department

Type of complaint

Q1

Q2

Total complaints

Outcome of all complaints received year to date

Statutory stage 1

17

23

40

1 – in progress
0 – upheld/fully substantiated
16 – partially upheld/partially substantiated
19 – not upheld/not substantiated
3 - no finding made
1 – proceeded to stage 2

Statutory stage 2

2

0

2

1 – in progress
0 – partially upheld/partially substantiated
0 – not upheld/not substantiated

Statutory stage 3

1

0

1

0 – in progress
0 – upheld/fully substantiated
1 – partially upheld/partially substantiated

Stage 2

0

0

0

Stage 3

0

2

1

1 - not upheld
1 - upheld

Local Government Ombudsman

1

2

3

1 – in progress
1 – not upheld
1 - upheld

Central

The number of complaints is up from 1 last quarter to 6 this quarter.  Compared to this time last year, the number is down from 12 to 6 which is a decrease of 50%.

Table showing Central directorate complaints

Type of complaint

Q1

Q2

Total complaints

Outcome of all complaints received year to date

Stage 2

1

1

2

2 – in progress
0 – partially upheld/partially substantiated
0 – not upheld/not substantiated
0 – proceeded to stage 3

Stage 3

0

4

4

1 – in progress
3 – not upheld/not substantiated

Local Government Ombudsman

0

1

1

1 - not upheld

Delivery

The number of complaints is the same as last quarter - 3.  Compared to this time last year, the number is up from 1 to 4.

Table showing Delivery directorate complaints

Type of complaint

Q1

Q2

Total complaints

Outcome of all complaints received year to date

Stage 2

2

1

3

0 – upheld/fully substantiated
1 – partially upheld/partially substantiated
0 – not upheld/not substantiated
2 – proceeded to stage 3

Stage 3

1

2

3

2 – in progress
1 – not upheld/not substantiated

Local Government Ombudsman

0

0

0

Strategic risks and audits

The Strategic Risk Register was reviewed by the Strategic Risk Management, and the Corporate Management Team on 7 August and 14 August respectively. The key changes agreed in the quarter were to:

  • increase the risk around forecasting demand for services
  • increase the supply chain risk for adult social care
  • add a new risk covering potential death and injury in relation to Public Health and highways separately from the safeguarding risk from social care
  • increase the safeguarding risk around social care
  • increase the risk on continuing health care
  • add a new risk around around safety compliance for residential properties