We currently collect and process the following information:
- name
- address
- email address
- date of birth
- National Insurance number
- phone number
- bank details
We may also collect special category data including:
- health and medical information
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- to administer your claim and for the prevention and detection of fraud
- to deliver the service, or handle your query
- to plan and improve the service we offer
The information provided will be processed to deal with your insurance claim and, where appropriate, to support related analysis, service improvement and future service planning.
We may use information from insurance claims for research, analysis, service improvement and future service planning. Where possible, this will be done using anonymised information so that individuals cannot be identified. If anonymisation is not possible, we will use pseudonymisation or other safeguards to reduce risks to your privacy, and will only share information where this is lawful, necessary and proportionate.
We also receive personal information indirectly, from the following sources in the following scenarios:
- central government agencies
- other local authorities
- health and social care providers
- police and probation services
- independent legal advisors
- insurers and their associated claim handlers, including loss adjusters
- commissioned partners
- family members
- personal data is supplied by claimants or their legal or other representatives (for example insurers) in pursuance (or defence) of claims
The council has various statutory duties, such as those included in, but not limited to:
Lawful basis for processing
Under the UK General Data Protection Regulation (UK GDPR), the lawful basis for processing is Article 6 UK GDPR:
- (b) process is necessary for the performance of a contract
- (c) processing is necessary for compliance with a legal obligation to which we are subject
- (e) a task carried out in the public interest
Special category data
Special category data is being processed under Article 9 UK GDPR:
- (e) processing relates to personal data which are manifestly made public by the data subject
- (f) exercise or defence of legal claims
- (g) reasons of substantial public interest
- (j) archiving, research and statistics, where the conditions in data protection law are met
We share your information with:
- solicitors are obliged to use the claims portal for certain claims (such as personal injury claims valued at up to £25,000 and where the incident giving rise to the claim falls on or after 31 July 2013) but from time-to-time this is subject to amendment by law
- any service area within the council, or a school, against who a claim has been made - the information shared is proportionate and relevant to the claim
- statistical (anonymised) information will be shared with brokers and insurers in the exercise of purchasing insurance
- statistical (anonymised) information will be disclosed in response to Freedom of Information Act requests
- where appropriate, anonymised information may be shared with research partners to support research, analysis, service improvement and future service planning; if anonymisation is not possible, information will only be shared where this is lawful, necessary and subject to appropriate safeguards
If you want any more details on who we share data with, please contact us by:
We will not sell your personal data to any party.
