Privacy notices - Supporting Families privacy notice

The type of personal information we collect

We currently collect and process the following information:

• name
• address
• date of birth
• gender
• family members details
• school attended
• NHS number
• National Insurance number
• unique pupil number
• financial information and benefits

We also collect the following special category information:

• ethnicity
• religion
• health information (including medical and Special Educational Needs)
• reasons for referral
• social care assessments
• risk assessments (including behavioural risk assessments, which may include criminal behaviour, offences and/or cautions)
• attendance and exclusion data

Criminal offence data will be processed under the 28 conditions of Schedule 1 of the Data Protection Act 2018 which are available for the processing of criminal offence data. These are set out in paragraphs 1 to 37. You will be told where this is used.

How we get the personal information and why we have it

The information will be used for the following purposes:

• provide appropriate services for families and achieve better outcomes for children, families, and adults
• sharing information regarding engagement with Early Help services
• sharing information and data with children’s social care regarding engagement with Early Help services
• targeted family support
• contacting families regarding Early Help services
• Supporting Families Programme

Where personal information is used for statistical purposes, we will make sure it is anonymised or pseudonymised.

Anonymised data will be used for the following purposes:

• contract and performance monitoring
• monitoring against Early Help outcomes
• informing changes in policies and procedures
• analysing changes in general population

The pseudonymised data will be used for:

• data collection as required by Department for Levelling Up, Housing and Communities, Department of Education

In certain cases, such as safeguarding inquiries and criminal investigations we are legally obliged to share information. However, we have procedures in place that allows this to be carried out in a secure and confidential manner.

BFC Supporting Families provide a wide range of preventative and advisory services, and each will rely on a legal basis for us to collect, share and retain your information. It is very important that we can plan, monitor and realign our delivery of services to meet the needs of Bracknell Forest Council children, young people and families. To do this, we carefully and responsibly use the information we collect.

We receive information directly, or indirectly, from the following sources:

• from you or a family member, either verbally or on our registration form
• from a professional involved with your family, through a multi-agency referral form
• health colleagues
• schools
• police
• government departments
• other local authorities

How the law allows us to use your personal information

Lawful basis for processing

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing the information is Article 6 UK GDPR:

• (a) your consent
• (c) we need it to perform a public task

Special category data

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing the information is Article 9 UK GDPR:

• (a) your consent
• (g) processing is necessary for reasons of substantial public interest

Your consent

Where we use consent to process your personal data, we will explain to you what we are asking you to agree to and why.

If we have consent to use your personal data, you have the right to remove it at any time.

If you want to remove your consent, contact your dedicated case worker and they will deal with your request.

Legal obligation and public task

Our ‘legal obligation' and tasks that we are required to carry out as a local authority, can be found in:

• Digital Economy Act 2017
• Children’s Act 1984 & 2004
• NHS Act 2006
• Children’s and Families Act 2014
• Crime and Disorder Act 1998
• Offender Management Act 2007
• Education Act 2002
• Localism Act 2011
• Local Government Act 2000
• Criminal Justice Act 2002
• Sexual Offences Act 2003
• Police and Criminal Evidence Act 1984
• The Children (Leaving Care) Act 2000
• Special Educational Needs and Disability Regulations Act 2014
• Immigration and Asylum Act 1999
• Education and Skills Act 2008
• School Discipline (Pupil Exclusions and Reviews) (England) Regulations 2012
• Education (Information about Individual Pupils) (England) Regulation 2013.
• Protection of Children Act 1998 statutory gateways
• Welfare Reform Act 2012
• Social Security Regulations 2012

Who we share your information with

BFC Supporting Families work with a number of approved partner agencies and may be required to share your information with them in order to provide you with the services you require. In all cases we will make sure this is done in a secure manner, and the information only accessed by those staff authorised. 

These partners will also include organisations that we commission to provide children’s care and support. As they are delivering a service on our behalf these organisations must keep your details safe and secure, and as the data controller we will make sure that they comply with our required information sharing standards and protocols.

We may share personal information about you with the following types of organisations:

• health
• social services
• housing services and providers
• police and fire services
• domestic abuse Services
• substance misuse services
• young peoples services
• Probation and HM Prison Services
• Youth Justice Service
• health visiting and school nursing services
• education services
• Department for Education
• Department for Work & Pensions
• Department for Levelling Up, Housing and Communities
• Public Health and the Families Health & Wellbeing Consortium

We share information to make sure:

• the effective identification of families for the national Supporting Families Programme and Payment by Results scheme (PbR)
• appropriate and proportionate sharing of information as part of a shared approach to assessment and identification of need and delivery
• the effective provision of support and challenge interventions, provided by Early Help Professionals and other Early Help staff, and members of designated Teams around the Family
• improved outcomes for the families
• reduction over time of demand on the partners from these families
• the effective measurement of progress made by families while being supported
• the effective measurement of outcomes to support payment by results claims and nationally and locally agreed indicators
• the effective evaluation of the Early Help Programme

Service adjustments

If you need service adjustments, contact your dedicated case worker.