Privacy notices The Look Out Discovery Centre privacy notice

Updated: 17 May 2022

Contents

The type of personal information we collect

We currently collect and process the following personal data:

  • name
  • contact details including address, email and telephone number
  • date of birth

Financial information

Your financial information (credit cards) is processed but not stored. Details are entered directly into card machines at the time of payment. Refunds or payment for manually issued admission tickets are processed through Stripe, our payment system.

How we get the personal information and why we have it

We receive information directly from you by telephone, email or letter. We also receive information indirectly through the DigiTickets online booking system.

Most of the personal information we process is provided to us for one or more of the following reasons:

  • to process requests to purchase admission tickets to the science centre and to send digital tickets to the purchaser
  • so that you can redeem your ticket and purchase when you arrive on site
  • NSL annual parking permits
  • issuing of annual loyalty card, season tickets or membership for The Look Out Discovery Centre or for Woodlarks Cafe
  • to request feedback on your visit and to inform you of offers or events that may be of interest for The Look Out Discovery Centre

How the law allows us to use your information

Lawful basis for processing

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information is Article 6 UK GDPR:

  • (a) your consent
  • (b) contract

Where we use consent to process your personal data, we will explain to you what we are asking you to agree to and why.

If we have consent to use your personal data, you have the right to remove it at any time. If you choose to withdraw your consent, we are unlikely to be able to provide services to you.

If you want to remove your consent, email the.lookout@bracknell-forest.gov.uk and we will deal with your request.

Who we share your information with

Information held by the council may be shared with the following organisations:

  • NSL is the council’s parking contractor who runs the car park at The Look Out. They share information such as vehicle registration numbers with us in case of site emergencies
  • DigiTickets Ltd is the booking system used by the council to book visits to The Look Out
  • Stripe is The Look Out’s payment processor who processes online payments made for visits

Making a request

You are not required to pay any charge for exercising your rights. If you make a request, we have 28 days to respond to you.

To make a request, contact the.lookout@bracknell-forest.gov.uk. 

Service adjustments

If you need service adjustments, email the.lookout@bracknell-forest.gov.uk.