Making a request
You are not required to pay any charge for exercising your rights. If you make a request, we have 28 days to respond to you.
To make a request, contact us by:
- email: es.admin@bracknell-forest.gov.uk
- phone: 01344 352000
The type of personal information we collect
We currently collect and process the following information:
- name
- address
- email address
- telephone number(s)
How we get the personal information and why we have it
The personal information we process is provided to us to communicate with you if you have reported an issue or raised an enquiry about the cleansing or grounds services.
We receive information directly from you through the following sources:
- online form
- telephone
- in person
How the law allows us to use your personal information
Lawful basis for processing
Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing personal data is Article 6 UK GDPR:
- (a) Your consent
- (e) We need it to perform a public task
Your consent
Where we use consent to process your personal data, we will explain to you what we are asking you to agree to and why.
If we have consent to use your personal data, you have the right to remove it at any time. If you remove your consent we are unlikely to be able to provide continued services to you.
If you want to remove your consent, contact es.admin@bracknell-forest.gov.uk and we will deal with your request.
Public task
The public task we carry out as a local authority, is found in:
- Environmental Protection Act 1990
Who we share your information with
Information held by the council may be shared with our contractor Continental Landscapes Limited (CLL), in order to deal with reports, enquiries or complaints that are about the services they provide.
Service adjustments
If you need service adjustments, contact us by:
- email: es.admin@bracknell-forest.gov.uk
- phone: 01344 352000