Making a request
You are not required to pay any charge for exercising your rights. If you make a request, we have 28 days to respond to you.
To make a request, email parking@bracknell-forest.gov.uk.
The type of personal information we collect
We currently collect and process the following information:
- name
- address
- contact details
- vehicle registration number
- financial information
- images
We also collect the following special category information:
- health and vulnerability information
- debt management information
How we get the personal information and why we have it
Most of the personal information we process is provided to us for one or more of the following reasons:
- to process penalty charge notices
- to process season tickets and permits
- for cashless parking arrangements, including payments and use of systems such as Automatic Number Plate Recognition
- to provide a response to customer complaints and enquiries
We receive information directly, or indirectly, from the following sources:
- you, by telephone, online or through email correspondence
- our parking management contractors
- our enforcement agents
How the law allows us to use your personal information
Lawful basis for processing
Under the UK General Data Protection Regulation (GDPR), the lawful basis we rely on for processing the information is Article 6 UK GDPR:
(c) We have a legal obligation
(e) We need it to perform a public task
Special category data
Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing the information is Article 9 UK GDPR:
(g) Processing is necessary for reasons of substantial public interest
Our substantial public interest condition for processing under Schedule 1 of the Data Protection Act 2018 is:
(b) Statutory and government purposes
You can read the guide to lawful basis for processing special category data on the Information Commissioner's Office website.
Legal obligation and public task
Our legal obligation and the public task we carry out as a local authority, is found in:
Who we share your information with
Information held by the council may be shared with the following organisations:
- our parking management contractor
- our enforcement agent
- parking infrastructure suppliers
We share your information with these organisations in order to:
- process penalty charge notices and recover associated debt
- process cashless parking and automatic parking sessions
Service adjustments
If you need service adjustments, email parking@bracknell-forest.gov.uk.