Privacy notices Communications and engagement privacy notice

Published: 11 June 2025

Contents

The type of personal information we collect

We currently collect and process the following information:

Communications and Marketing

  • name
  • contact details
  • age or date of birth
  • gender
  • email address
  • address
  • visual images

Community Engagement

  • name
  • contact details
  • age or date of birth
  • gender
  • images and video recording
  • voice recording
  • address

We also collect the following special category information:

Community Engagement (including online surveys):

  • racial or ethnic origin
  • religion or belief
  • sexual orientation
  • data concerning health

How we get the personal information and why we have it

Communications and Marketing

The personal information we process is provided to us for one or more of the following reasons:

  • for photograph or videography consent
  • for subscriptions to communications and marketing content such as newsletters
  • investigate and respond to media enquiries
  • to distribute communications and marketing such as through newsletters
  • create visual assets
  • readership surveys and competitions

Community Engagement

The personal information we process is provided to us for one or more of the following reasons:

  • to allow us to engage with and support the operation of community centres and voluntary, community and faith organisations or groups
  • for prize draws as part of engagement surveys
  • to contribute to resident engagement surveys
  • provide corporate support to internal services and partners with community engagement and equality, diversity and inclusion
  • to allow us to undertake co-production activities with residents

Sources

We receive information directly, or indirectly, from the following sources:

  • online forms
  • telephone
  • email
  • in person
  • social media

Communications and Marketing

  • internal council departments
  • schools
  • journalists or media partners

Community Engagement

  • directly from data subjects
  • health colleagues

How the law allows us to use your personal information

Lawful basis for processing

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing personal data is Article 6 UK GDPR:

  • (a) your consent
  • (c) we have a legal obligation
  • (e) we need it to perform a public task

Special category data

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing special category data is Article 9 UK GDPR:

(a) Your consent

You can read the guide to lawful basis for processing special category data on the Information Commissioner's Office website.

Where we use consent to process your personal data, we will explain to you what we are asking you to agree to and why.

If we have consent to use your personal data, you have the right to remove it at any time. If you remove your consent we are unlikely to be able to provide continued services to you.

If you want to remove your consent, please contact the relevant team who will deal with your request:

Our ‘legal obligation' and the public tasks we carry out as a local authority are found in:

Who we share your information with

Communications and Marketing

The Communications and Marketing team may need to share personal data with internal teams in the organisation when, for example, a media enquiry is received.

Photographs and videography may also be shared with partners (including The Lexicon), however, you will be informed that images taken may be shared.

Community Engagement

We may share this information with other internal services, and partners where data sharing agreements are in place. Our Community Engagement and Equalities team may share personal data with other council service teams, community centres and hubs, and third sector organisations.

For the Thriving Communities programme, data will be shared with health partners, external evaluators and third sector organisations.

Making a request

You are not required to pay any charge for exercising your rights. If you make a request, we have 28 days to respond to you.

To make a request, contact:

Service adjustments

If you need service adjustments email equality@bracknell-forest.gov.uk.